Strategic Technical Account Manager - Hybrid Sydney

Ideagen; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Ideagen, a global governance, risk and compliance software provider, is seeking a Technical Account Manager in Sydney. You will be the primary technical contact for a portfolio of customers, guiding onboarding and ongoing platform adoption.

In this customer-facing role, you’ll collaborate with support, product specialists and engineers to resolve complex issues, advise on integrations and optimise the platform, ensuring customers gain maximum value and long-term success.

Qualifications

• Experience in a Technical Account Manager or similar customer-facing technical role.
• Strong problem-solving and troubleshooting skills.
• Ability to communicate with technical and non-technical stakeholders.
• Experience managing multiple priorities and customer relationships.
• Familiarity with SaaS products, APIs and enterprise software environments is beneficial.

Responsibilities

• Building strong relationships with a portfolio of customers as their primary technical contact
• Supporting implementations, upgrades and platform changes
• Investigating and resolving complex technical issues
• Advising on integrations, configuration and platform optimisation
• Working with internal teams to share customer feedback and identify opportunities for improvement
• Monitoring customer health and proactively addressing technical risks.

Skills

TAM experience

Problem solving

Stakeholder communication

Multi-tasking

SaaS familiarity

Job description

Ideagen, a global governance, risk and compliance software provider, is seeking a Technical Account Manager in Sydney. You will be the primary technical contact for a portfolio of customers, guiding onboarding and ongoing platform adoption.

In this customer-facing role, you’ll collaborate with support, product specialists and engineers to resolve complex issues, advise on integrations and optimise the platform, ensuring customers gain maximum value and long-term success.