Technical Account Manager — Hybrid SaaS & Platform Success

Ideagen-

Sydney

Hybrid

AUD 90,000 - 120,000

Full time

7 days ago

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Job summary

Ideagen's Beakon is seeking a Technical Account Manager in Sydney to be the primary technical contact for a portfolio of customers, guiding onboarding, implementation and ongoing platform adoption. You'll collaborate with support, product specialists and engineers to resolve issues, advise on integrations and configuration, and help customers realise value from the governance, risk and compliance software.

This hybrid, full-time role offers opportunities to shape customer success across a

Qualifications

Experience in a Technical Account Manager, Solutions Engineer, Implementation Consultant or similar customer-facing technical role.
Strong problem-solving skills and the ability to troubleshoot technical issues.
Confidence communicating with both technical and non-technical stakeholders.
Experience managing multiple priorities and customer relationships.
Familiarity with SaaS products, APIs, integrations or enterprise software environments is beneficial.

Responsibilities

Building strong relationships with a portfolio of customers as their primary technical contact
Supporting implementations, upgrades and platform changes
Investigating and resolving complex technical issues
Advising on integrations, configuration and platform optimisation
Working with internal teams to share customer feedback and identify opportunities for improvement
Monitoring customer health and proactively addressing technical risks.