Technical Account Manager

Ideagen; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Ideagen, a global governance, risk and compliance software provider, is seeking a Technical Account Manager in Sydney. You will be the primary technical contact for a portfolio of customers, guiding onboarding and ongoing platform adoption.

In this customer-facing role, you’ll collaborate with support, product specialists and engineers to resolve complex issues, advise on integrations and optimise the platform, ensuring customers gain maximum value and long-term success.

Qualifications

• Experience in a Technical Account Manager or similar customer-facing technical role.
• Strong problem-solving and troubleshooting skills.
• Ability to communicate with technical and non-technical stakeholders.
• Experience managing multiple priorities and customer relationships.
• Familiarity with SaaS products, APIs and enterprise software environments is beneficial.

Responsibilities

• Building strong relationships with a portfolio of customers as their primary technical contact
• Supporting implementations, upgrades and platform changes
• Investigating and resolving complex technical issues
• Advising on integrations, configuration and platform optimisation
• Working with internal teams to share customer feedback and identify opportunities for improvement
• Monitoring customer health and proactively addressing technical risks.

Skills

TAM experience

Problem solving

Stakeholder communication

Multi-tasking

SaaS familiarity

Job description

About Us

Location - Sydney/

Function - Revenue

Department - Sales

Working Pattern - Hybrid; Full-time

Benefits Benefits and Rewards

Beakon, part of Ideagen, is looking for a Technical Account Manager to help customers achieve long-term success with our governance, risk and compliance software platform.

In this customer-facing role, you will act as a trusted technical contact throughout the customer lifecycle, from onboarding and implementation through to ongoing platform adoption. You'll work closely with customers, support teams, product specialists and engineers to resolve technical challenges, provide guidance on best practices and ensure customers gain maximum value from the platform.

Responsibilities

• Building strong relationships with a portfolio of customers as their primary technical contact
• Supporting implementations, upgrades and platform changes
• Investigating and resolving complex technical issues
• Advising on integrations, configuration and platform optimisation
• Working with internal teams to share customer feedback and identify opportunities for improvement
• Monitoring customer health and proactively addressing technical risks.

Skills and Experience

• Experience in a Technical Account Manager, Solutions Engineer, Implementation Consultant or similar customer-facing technical role
• Strong problem-solving skills and the ability to troubleshoot technical issues
• Confidence communicating with both technical and non-technical stakeholders
• Experience managing multiple priorities and customer relationships
• Familiarity with SaaS products, APIs, integrations or enterprise software environments is beneficial

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a futurready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!