Strategic Technical Account Manager - IT, Cloud & Security

First Focus IT P/L; Melbourne; Hybrid; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Shared vision

Never stop growing

Career growth

Work-life flexibility

Job summary

First Focus IT P/L is Australia’s best mid-market Managed Service Provider. As a Technical Account Manager you are the trusted advisor for a portfolio of small and mid-market clients, translating complexity into clarity and helping clients make smart commercial IT decisions.

You will lead QBRs, roadmap planning and business reviews, translate technical recommendations into practical outcomes, and build long-term relationships. Hybrid working in Melbourne supports life outside work.

Qualifications

• Experience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi‑client environment.
• Strong technical foundation across infrastructure, cloud, security and modern workplace.
• Confident communicator with IT stakeholders and C‑suite executives.
• Solid commercial awareness, comfortable discussing budgets, value and long‑term planning.
• Calm, solutions‑focused mindset when things get complex.
• Clear communication, strong ownership and reliable follow‑through.
• Someone who aligns with our values.

Responsibilities

• Act as the primary technical and strategic advisor for your client portfolio.
• Lead QBRs, roadmap planning sessions and business reviews that actually mean something.
• Translate technical recommendations into practical business outcomes.
• Identify opportunities for security uplift, infrastructure improvement and smarter investment.
• Work closely with engineering and service teams to ensure commitments are delivered.
• Build long‑term, trusted relationships where clients feel genuinely supported.

Skills

Infrastructure

Cloud

Security

C-Suite communication

Stakeholders

Job description

First Focus IT P/L is Australia’s best mid-market Managed Service Provider. As a Technical Account Manager you are the trusted advisor for a portfolio of small and mid-market clients, translating complexity into clarity and helping clients make smart commercial IT decisions.

You will lead QBRs, roadmap planning and business reviews, translate technical recommendations into practical outcomes, and build long-term relationships. Hybrid working in Melbourne supports life outside work.