Hybrid TAM — Melbourne, Autonomy & Growth

First Focus; Melbourne; Hybrid; AUD 78,000 - 130,000; Full time

Benefits offered by this job

Salary up to 130k AUD

Free access to Uprise

1:1 coaching with psychologists

Flexible working

10 paid study days per year

Weekly internal training

FastTrack mentoring program

MAD Council

Tesla company car option

Social events

Job summary

First Focus in Melbourne is seeking a Technical Account Manager to be the trusted advisor for a portfolio of small and mid-market clients. You bridge technology and business, translating complexity into actionable insight and helping clients make smart IT decisions.

You will lead QBRs and roadmaps, translate recommendations into business outcomes, and build lasting relationships with IT leaders and C-suite. Hybrid work in Melbourne, with a culture that rewards performance.

Qualifications

• Experience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi-client environment.
• Strong technical foundation across infrastructure, cloud, security and modern workplace.
• Confident communicator with IT stakeholders and C-suite executives.
• Solid commercial awareness, comfortable discussing budgets, value and long-term planning.
• Calm, solutions-focused mindset when things get complex.
• Clear communication, strong ownership and reliable follow-through.
• Someone who aligns with our values.

Responsibilities

• Act as the primary technical and strategic advisor for your client portfolio.
• Lead QBRs, roadmap planning sessions and business reviews that actually mean something.
• Translate technical recommendations into practical business outcomes.
• Identify opportunities for security uplift, infrastructure improvement and smarter investment.
• Work closely with engineering and service teams to ensure commitments are delivered.
• Build long-term, trusted relationships where clients feel genuinely supported.

Skills

Technical Account Mgmt

Infrastructure

Cloud

Security

C-suite communication

Job description

First Focus in Melbourne is seeking a Technical Account Manager to be the trusted advisor for a portfolio of small and mid-market clients. You bridge technology and business, translating complexity into actionable insight and helping clients make smart IT decisions.

You will lead QBRs and roadmaps, translate recommendations into business outcomes, and build lasting relationships with IT leaders and C-suite. Hybrid work in Melbourne, with a culture that rewards performance.