Technical Account Manager (IT)

First Focus IT P/L; Melbourne; Hybrid; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Shared vision

Never stop growing

Career growth

Work-life flexibility

Job summary

First Focus IT P/L is Australia’s best mid-market Managed Service Provider. As a Technical Account Manager you are the trusted advisor for a portfolio of small and mid-market clients, translating complexity into clarity and helping clients make smart commercial IT decisions.

You will lead QBRs, roadmap planning and business reviews, translate technical recommendations into practical outcomes, and build long-term relationships. Hybrid working in Melbourne supports life outside work.

Qualifications

• Experience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi‑client environment.
• Strong technical foundation across infrastructure, cloud, security and modern workplace.
• Confident communicator with IT stakeholders and C‑suite executives.
• Solid commercial awareness, comfortable discussing budgets, value and long‑term planning.
• Calm, solutions‑focused mindset when things get complex.
• Clear communication, strong ownership and reliable follow‑through.
• Someone who aligns with our values.

Responsibilities

• Act as the primary technical and strategic advisor for your client portfolio.
• Lead QBRs, roadmap planning sessions and business reviews that actually mean something.
• Translate technical recommendations into practical business outcomes.
• Identify opportunities for security uplift, infrastructure improvement and smarter investment.
• Work closely with engineering and service teams to ensure commitments are delivered.
• Build long‑term, trusted relationships where clients feel genuinely supported.

Skills

Infrastructure

Cloud

Security

C-Suite communication

Stakeholders

Job description

Own the relationship. Shape the strategy. Make IT matter.

First Focus is Australia’s best mid‑market Managed Service Provider. We say it confidently and Cloudtango agrees. Eight years running as the #1 MSP in Australia, which in tech years is basically a lifetime. We have over 330 staff across Australia, New Zealand and the Philippines, and after 15+ years of steady growth we are still expanding.

We are informed, aligned, supportive and we reward performance. We hire smart people, give them real responsibility, and back them properly. No politics. No smoke and mirrors. Just good people doing meaningful work.

The Role

This is not a “swing by once a quarter and ask if everything is fine” kind of gig.

As a Technical Account Manager at First Focus, you are the trusted advisor for a portfolio of small and mid‑market clients. You sit comfortably between technology and business, translating complexity into clarity and helping clients make smart commercial decisions about their IT.

You are technically capable, commercially sharp, and you know how to run a room. You can talk infrastructure, cloud and security with engineers, then switch gears and discuss risk, ROI and roadmap priorities with customers from IT management to the C‑Suite without breaking stride.

You will:

Act as the primary technical and strategic advisor for your client portfolio

Lead QBRs, roadmap planning sessions and business reviews that actually mean something

Translate technical recommendations into practical business outcomes

Identify opportunities for security uplift, infrastructure improvement and smarter investment

Work closely with engineering and service teams to ensure commitments are delivered

Build long‑term, trusted relationships where clients feel genuinely supported

Why You’ll Love It Here

Real ownership of your accounts, not a revolving door

Autonomy to make decisions, backed by experienced leadership

Engineers who know what they are doing and actually answer the phone

A culture that encourages you to Wow the Customer, not just keep them quiet

Hybrid working in Melbourne that respects life outside work

What We’re Looking For

Experience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi‑client environment

Strong technical foundation across infrastructure, cloud, security and modern workplace

Confident communicator with IT stakeholders and C‑suite executives

Solid commercial awareness, comfortable discussing budgets, value and long‑term planning

Calm, solutions‑focused mindset when things get complex

Clear communication, strong ownership and reliable follow‑through

Someone who aligns with our values

First Focus’ values are based around keeping everyone informed, aligned, supported and rewarding performance. We do not just talk culture. We live it.

Competitive salary package including up to $130,000 + other benefits

Free access to Uprise, 1:1 coaching with qualified psychologists or counsellors

Flexible working for work‑life balance

“Never Stop Growing”: 10 paid study days per year, exam fees paid, pay rises for certifications (conditions apply)

Weekly internal training and access to our learning library

MAD Council, focusing on equality, charity and the environment

Regular social events and a genuinely great team culture

We’re not looking for someone to manage accounts. We’re looking for someone clients trust when decisions matter. If that sounds like you, we should probably meet.

Learn more about First Focus and our values at https://www.firstfocus.com.au/about-us/.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools to support application review. These tools do not make hiring decisions. All applications are handled by our recruitment team in compliance with the Philippine Data Privacy Act.

Perks and benefits

• Values: A Team with a Shared Vision
• Professional Development : Never Stop Growing
• Career Growth : Find & Reach Your Next Big Thing
• Valuing You: Benefits to Help You Be You