Strategic Technical Account Manager: Global Top Accounts

Cyara; Australia; On-site; AUD 150,000 - 210,000; Full time

Job summary

Cyara is seeking a Technical Account Manager (TAM) to serve as a strategic technical advisor for Cyara’s global top 20 accounts from Australia. The TAM will drive adoption, define technical roadmaps, and own escalation management to ensure measurable value and long-term platform maturity.

You will partner with Customer Success, Account Executives, and the broader Field Team to align Cyara capabilities with customer goals across voice, digital, messaging, and AI channels.

Qualifications

• 5+ years in TAM, technical CS, Solutions Architect, or similar post-sales role.
• Strong understanding of SaaS, cloud, APIs, integrations, CX technologies, software testing and monitoring.
• Experience with scripting, automation, or CX platforms is highly desirable.

Responsibilities

• Strategic account ownership for Cyara's Global Top 20 accounts (30-40%).
• Adoption, value realization & technical strategy to align Cyara capabilities with customer outcomes.
• Escalation ownership & risk management with cross-functional teams to drive durable resolution.
• Customer enablement & field-team partnership through workshops, enablement sessions, and architecture discussions.
• Product feedback & continuous improvement by capturing field patterns and influencing roadmap priorities.

Skills

TAM experience

SaaS & cloud

Test automation

Job description

Cyara is seeking a Technical Account Manager (TAM) to serve as a strategic technical advisor for Cyara’s global top 20 accounts from Australia. The TAM will drive adoption, define technical roadmaps, and own escalation management to ensure measurable value and long-term platform maturity.

You will partner with Customer Success, Account Executives, and the broader Field Team to align Cyara capabilities with customer goals across voice, digital, messaging, and AI channels.