Strategic TAM for Global Top Accounts

Cyara, Inc.; Australia; On-site; AUD 140,000 - 190,000; Full time

Job summary

Cyara seeks a Strategic Technical Account Manager (TAM) to serve Cyara’s global top 20 accounts as a hands‑on technical advisor. You will drive adoption, define strategy, and coordinate across success, product, engineering, and sales to ensure value realization and platform maturity.

You will lead workshops, provide architectural guidance, and help customers maximize Cyara’s CX testing and AI capabilities, while identifying risks and opportunities for expansion.

Qualifications

• 5+ years in a TAM, Technical Customer Success, Solutions Architect, Solutions Engineering, or similar post‑sales technical role supporting complex enterprise customers.
• Strong understanding of SaaS, cloud technologies, APIs, integrations, CX technologies, software testing, monitoring, and test automation.
• Ability to analyze technical environments, identify adoption blockers, troubleshoot complex issues, and recommend practical paths forward; experience with scripting, automation, CX, contact center, or conversational AI platforms is highly desirable.

Responsibilities

• Strategic account ownership for Cyara’s Global Top 20 Accounts (30–40%).
• Own the technical account plan, including adoption priorities, risk areas, milestones, and value realization opportunities.
• Lead technical workshops, enablement sessions, product demonstrations, and architecture discussions for strategic customers.
• Help customer teams improve proficiency through best practices, training recommendations, certifications, and maturity planning.
• Equip CSMs and AEs with technical insight, adoption signals, risk intelligence, and value narratives for account planning and executive engagement.
• Capture field patterns, product gaps, adoption blockers, and customer feedback to influence roadmap priorities.

Skills

Technical TAM experience

SaaS & cloud tech

CX platforms & test automation

Scripting

Tools

Scripting

Job description

Cyara seeks a Strategic Technical Account Manager (TAM) to serve Cyara’s global top 20 accounts as a hands‑on technical advisor. You will drive adoption, define strategy, and coordinate across success, product, engineering, and sales to ensure value realization and platform maturity.

You will lead workshops, provide architectural guidance, and help customers maximize Cyara’s CX testing and AI capabilities, while identifying risks and opportunities for expansion.