Remote Strategic Technical Account Manager

LE0003 Relativity Global LLC; Australia; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Relativity Global LLC is seeking a technically strong Technical Account Manager (TAM) to proactively support customers using Relativity products. You will develop account plans, oversee technical relationships, and guide successful project outcomes across multiple verticals.

The TAM role requires Relativity experience, excellent communication skills, and the ability to manage incidents and capacity planning while collaborating with Product and Engineering. Travel up to 10% is expected.

Qualifications

• Relativity Certified Administrator is required.
• Proven experience with SQL and Windows platforms, or solving complex enterprise issues.
• Strong written and verbal communication skills.
• Ability to work under pressure, drive projects to completion, and meet deadlines.
• Ability to manage multiple projects and prioritize objectives.
• Meticulous attention to detail.
• Experience with SaaS/IaaS and hybrid environments.
• Familiarity with e‑discovery industry and products.
• ITIL certification.
• Relativity Expert.
• Willingness to travel up to 10%.

Responsibilities

• Develop a strong understanding of projects affecting your service area and minimize service impact.
• Help guide the resolution of critical customer incidents.
• Lead technical success plans to ensure customers have a positive experience with Relativity.
• Be accountable for service quality and plan for future demand and capacity.
• Collaborate with cross‑functional teams to enhance the product and customer experience.
• Lead internal service review meetings on performance and quality.
• Partner with Product and Engineering to troubleshoot and resolve incidents.
• Provide best‑practice guidance on Relativity usage with customers.
• Maintain flexibility to work other time frames as needed.
• Demonstrate commitment to company values and KCS processes.
• Exhibit SME knowledge in Relativity.

Skills

SQL

Relativity

Data Analysis

Data Visualization

Information Governance

Legal Practices

Legal Research

Project Management

Risk Management

SaaS/IaaS

Education

Relativity Certified Administrator

ITIL certification

Job description

Relativity Global LLC is seeking a technically strong Technical Account Manager (TAM) to proactively support customers using Relativity products. You will develop account plans, oversee technical relationships, and guide successful project outcomes across multiple verticals.

The TAM role requires Relativity experience, excellent communication skills, and the ability to manage incidents and capacity planning while collaborating with Product and Engineering. Travel up to 10% is expected.