Strategic Technical Account Manager — Enterprise Payments

Stripe; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a Technical Account Manager in Sydney to help large customers integrate, optimize payments, and scale operations. You will partner with product, engineering, and support teams to deliver proactive guidance, lead customer meetings, and build scalable solutions.

Strong English, API, and SQL skills are required, with a focus on long-term relationships and operational excellence. You will drive cross-functional collaboration, assist with complex integrations, and contribute to how

Qualifications

• Minimum 3 years of enterprise-level client-facing experience.
• Strong product sense and a drive to solve difficult, user-related problems.
• Strong written and verbal communication skills in English.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers.
• Familiarity with SQL and the ability to build basic queries and modify more complex ones.
• Strong technical troubleshooting skills and comfort interfacing with technical teams.
• A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
• Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion
• Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe
• Lead user-facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long-term solutions

Skills

Client-facing

Relationship management

Communication

Technical troubleshooting

API concepts

SQL knowledge

Cross-functional collaboration

Public speaking

Tools

Postman

Xcode

Python

Webhooks

ETL

Job description

Stripe is seeking a Technical Account Manager in Sydney to help large customers integrate, optimize payments, and scale operations. You will partner with product, engineering, and support teams to deliver proactive guidance, lead customer meetings, and build scalable solutions.

Strong English, API, and SQL skills are required, with a focus on long-term relationships and operational excellence. You will drive cross-functional collaboration, assist with complex integrations, and contribute to how