Senior Enterprise Technical Account Manager

Stripe; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a Technical Account Manager to partner with its largest customers, delivering strategic guidance and operational improvements. You will own cross-functional engagements, lead meetings, and develop long-term relationships to maximize product adoption and global growth.

The role requires strong English communication, API fluency, and the ability to translate complex technical concepts into actionable solutions for enterprise clients in the payments space.

Qualifications

• Minimum 3 years in enterprise-level client-facing work.
• Strong product sense and a drive to solve difficult, user-related problems.
• Strong written and verbal communication skills in English.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers.
• Familiarity with SQL and the ability to build basic queries and modify more complex ones.
• Strong technical troubleshooting skills and comfort interfacing with technical teams.
• A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization.

Responsibilities

• Provide a Gold Standard Experience to assigned accounts' key stakeholders.
• Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams.
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products.
• Work cross-functionally to provide and implement operational solutions on subjects from fraud to product adoption and global expansion.
• Collaborate with Customer Success and other user-facing teams to support users on Stripe.
• Lead user-facing meetings both in person and via video chat.
• Contribute to the ongoing design of this support offering.
• Create user-facing content for long-term solutions.

Skills

Enterprise client-facing

Product sense

English communication

API concepts

SQL queries

Troubleshooting

Client relations

Postman

Python

Webhooks

ETL

Payments industry

Project management

Tools

Postman

Xcode

Python

Webhooks

ETL

Job description

Stripe is seeking a Technical Account Manager to partner with its largest customers, delivering strategic guidance and operational improvements. You will own cross-functional engagements, lead meetings, and develop long-term relationships to maximize product adoption and global growth.

The role requires strong English communication, API fluency, and the ability to translate complex technical concepts into actionable solutions for enterprise clients in the payments space.