Strategic Payments Implementation Lead

Stripe; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Stripe in Sydney is seeking an Implementation Consultant to manage the full onboarding cycle for mid-market and enterprise customers from contract signing through launch. You will design and tailor Stripe integrations, architecture, and adoption plans to maximize business impact, working across Sales, Technical Services, Product, and Engineering.

The role emphasizes hands-on implementation leadership, collaboration, and delivering successful customer outcomes within the Stripe ProServ framework.

Qualifications

• 6+ years of technology/IT consulting experience handling strategic customers.
• Ability to understand complex business requirements and craft tailored solutions.
• Ability to operate independently in a fast-paced, ambiguous environment.
• Quick learner with the ability to explain technical concepts.
• Superior verbal and written communication skills.
• Strong critical thinking abilities.

Responsibilities

• Implementation ownership: Manage several workstreams or engagements, track milestones and risks, and coordinate launches and handoffs.
• Design architecture and change strategy: Develop, manage, and implement a customer's integration architecture, change management and adoption strategies.
• Stakeholder management: Serve as the primary contact for the customer's project team, align business and technical stakeholders, establish communication rhythms, and manage competing priorities.
• Deliver technical workshops—lead interactive workshops designed to educate users and share best practices.
• Customer advisory: Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value.
• Technical fluency: Comfortable reading API documentation, discussing API behavior, spotting configuration or parameter issues, and explaining technical concepts clearly. Coding is not a core requirement.
• Independent problem-solving: Resolve most issues without close supervision, adapt plans when circumstances change, recommend fixes, and elevate when broader delivery is at risk.
• Cross-functional engagement: Partner with other Sales and Technical Services teams to improve the overall Stripe user journey. Engage with Product and Engineering teams to help drive product strategy for large users.
• Delivery methodology adherence: Maintain implementation plans, RAID logs, stakeholder maps, architecture inputs, retrospectives, and go-live monitoring using the ProServ methodology.
• Knowledge sharing: Act as a resource to colleagues and advise others on complex implementation matters.
• Process improvement: Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.

Job description

Stripe in Sydney is seeking an Implementation Consultant to manage the full onboarding cycle for mid-market and enterprise customers from contract signing through launch. You will design and tailor Stripe integrations, architecture, and adoption plans to maximize business impact, working across Sales, Technical Services, Product, and Engineering.

The role emphasizes hands-on implementation leadership, collaboration, and delivering successful customer outcomes within the Stripe ProServ framework.