Strategic SMB Account Manager – Growth & Retention

Australia Post; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible/hybrid work arrangement

Team member discounts

Mentorship programs

Job summary

Australia Post in Sydney seeks a results-driven Medium Business Account Manager to own a portfolio of 30–50 SMB customers with up to $30M in annual revenue. You will manage end-to-end account activities, including onboarding, relationship building, renewals and cross-sell opportunities.

In this role you will conduct face-to-face meetings, design account strategies, and coordinate with internal specialists to deliver seamless solutions.

Qualifications

• Extensive experience selling to small and medium business customers in face-to-face settings.
• Ability to design and implement strategies for a portfolio of SMB clients.
• Strong problem-solving skills to address systemic issues and improve processes.

Responsibilities

• Onboard new SMB customers and set up systems access.
• Lead regular sales and service meetings to explore cross-sell opportunities.
• Manage lifecycle: renewals, price reviews and retention activities.
• Coordinate with specialists to deliver seamless service experiences.
• Document all activities in Salesforce for insights and improvements.

Skills

Face-to-face sales

Account management

Relationship management

Cross-sell ability

Customer onboarding

Sales presentations

Tools

Salesforce CRM

Job description

Australia Post in Sydney seeks a results-driven Medium Business Account Manager to own a portfolio of 30–50 SMB customers with up to $30M in annual revenue. You will manage end-to-end account activities, including onboarding, relationship building, renewals and cross-sell opportunities.

In this role you will conduct face-to-face meetings, design account strategies, and coordinate with internal specialists to deliver seamless solutions.