Strategic SMB Account Manager – Growth & eCommerce

Australia Post Group; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

Australia Post Group is seeking a Business Account Manager in Brisbane to manage a portfolio of small business customers and build strong, long-term relationships. You’ll work to retain revenue, renew contracts, review pricing, and pursue cross-sell opportunities to grow our eCommerce-supportive solutions.

As a trusted advisor, you will partner with customers to understand goals, identify expansion opportunities, and collaborate with internal specialists to deliver superior outcomes for clients.

Qualifications

• Experience in B2B and B2C sales, account management or business development preferred.
• Demonstrated success achieving or exceeding sales and revenue targets.
• Strong stakeholder management and relationship-building capability.
• Confidence engaging with business owners and senior decision-makers.

Responsibilities

• Manage and grow a portfolio of small business customers through proactive account management and relationship building.
• Retain and expand existing revenue through contract renewals, pricing reviews, and cross-sell opportunities.
• Identify, qualify and close new business opportunities across your portfolio and inbound sales leads.
• Develop strategic account plans that maximise customer value, satisfaction, and long-term growth.
• Partner with internal specialists and cross-functional teams to deliver seamless customer outcomes.
• Leverage industry and eCommerce insights to help customers grow and optimise their businesses.

Skills

B2B/B2C sales

account management

stakeholder management

relationship building

negotiation

Job description

Australia Post Group is seeking a Business Account Manager in Brisbane to manage a portfolio of small business customers and build strong, long-term relationships. You’ll work to retain revenue, renew contracts, review pricing, and pursue cross-sell opportunities to grow our eCommerce-supportive solutions.

As a trusted advisor, you will partner with customers to understand goals, identify expansion opportunities, and collaborate with internal specialists to deliver superior outcomes for clients.