SMB Tech Solutions Account Manager – Growth & Relationships

telstra; Melbourne; Presencial; AUD 70 000 - 90 000; Tempo integral

Resumo da oferta

Telstra Business Technology Centre (TBTC) Account Manager role to drive growth and enhance customer satisfaction among small to medium business customers across technology platforms. You will manage a defined portfolio, build relationships, and deliver technology solutions through face-to-face, phone, video and email interactions.

Based in Melbourne, you will contribute to a holistic customer relationship management strategy, meeting sales KPIs and continuing to upskill across Telstra's product

Qualificações

• Minimum of 2 years' solid experience within the retail and/or sales call center environment.
• Proven track record in ICT or telecommunications sales roles is highly preferred.
• Strong understanding of the needs and challenges of Small and Medium Business (SMB) customers.
• Commercial awareness with the ability to articulate how technology supports business operations and growth.
• Demonstrated experience in both cold and warm outreach, with confidence in engaging prospective and existing customers.
• Strong relationship-building skills, supported by effective communication and consistent follow-through.
• Open to coaching and committed to continuous learning and professional development.

Responsabilidades

• Contribute to implementing the segment and portfolio strategy to support retention and growth of customer portfolios.
• Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required.
• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.
• Collaborate with peers and stakeholders across the TBTC channel to identify and qualify leads.
• Develop and maintain account and portfolio plans to support ongoing relationship development and achieve revenue and customer targets.
• Meet individual and team sales and performance KPIs.
• Continue to upskill across Telstra's portfolio of products and solutions.
• Participate in coaching and feedback conversations.

Conhecimentos

Sales experience

Relationship-building

Communication

Coaching and feedback

Cold and warm outreach

Descrição da oferta de emprego

Telstra Business Technology Centre (TBTC) Account Manager role to drive growth and enhance customer satisfaction among small to medium business customers across technology platforms. You will manage a defined portfolio, build relationships, and deliver technology solutions through face-to-face, phone, video and email interactions.

Based in Melbourne, you will contribute to a holistic customer relationship management strategy, meeting sales KPIs and continuing to upskill across Telstra's product