Service Scheduler: Dynamic Field Ops Coordinator

Dormakaba International Holding Ag; Townsville City; On-site; AUD 60,000 - 80,000; Full time

Job summary

dormakaba Australia is seeking a highly organised Service Scheduler to support our field service operations on the Sunshine Coast. You will coordinate technicians and subcontractors, allocate jobs, manage parts stock, and serve as a key contact for customers and technicians.

This role suits someone who thrives in a fast-paced environment, excels at problem solving, and can juggle competing priorities while maintaining high service standards. Townsville, QLD, AU.

Qualifications

• Experience coordinating field operations and service teams.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate technicians and subcontractors for service visits.
• Allocate jobs and schedule resources to meet SLAs.
• Manage parts stock and reorder as needed.
• Act as main point of contact for customers and technicians.

Skills

Scheduling

Customer service

Problem solving

Communication

Tools

MS Excel

CRM system

Job description

dormakaba Australia is seeking a highly organised Service Scheduler to support our field service operations on the Sunshine Coast. You will coordinate technicians and subcontractors, allocate jobs, manage parts stock, and serve as a key contact for customers and technicians.

This role suits someone who thrives in a fast-paced environment, excels at problem solving, and can juggle competing priorities while maintaining high service standards.

Service Scheduler: Dynamic Field Ops Coordinator Townsville, QLD, AU