Strategic Service Designer: Disability Housing Innovation

Service Design Jobs; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Job summary

Summer Foundation is seeking a Strategic Service Designer to shape and design innovative services that improve housing and living supports for people with disability with high support needs.

You will work hands-on within the Innovation Team, exploring complex challenges, bringing together evidence and perspectives, and turning insights into service concepts and models that can be tested in the real world.

Qualifications

• 5+ years of experience in service or experience design, including complex design challenges.
• Strong capability in human-centred design and systems thinking, with experience across journey mapping, service blueprinting, prototyping and testing.
• Strong facilitation and stakeholder engagement skills, with the ability to bring together different perspectives and translate complex insights into practical service solutions.

Responsibilities

• Hands-on service design across discovery, synthesis, journey mapping, prototyping and testing.
• Prototype and test service concepts, learn what works and refine models with feasibility in mind.
• Collaborate with people with disability, providers, partners and internal teams to understand experiences and identify opportunities.

Skills

5+ years experience

Human-centred design

Systems thinking

Job description

Summer Foundation is seeking a Strategic Service Designer to shape and design innovative services that improve housing and living supports for people with disability with high support needs.

You will work hands-on within the Innovation Team, exploring complex challenges, bringing together evidence and perspectives, and turning insights into service concepts and models that can be tested in the real world.