Senior Service Designer: Aging Care Experience Innovator

Uniting; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

NFP salary packaging

U rewards program

Flexible work hours

Fitness Passport

Inclusive and collaborative culture

Professional growth

Job summary

Uniting NSW.ACT is seeking a Senior Service Designer to shape better, more connected experiences for older people and their families across Home Care, Retirement Living and Residential Aged Care.

You’ll work across strategic and tactical projects, moving from big-picture strategy to practical improvements, and you’ll facilitate workshops, co-design sessions and research to turn insights into action.

Qualifications

• Significant experience in service design, human-centred design, user research.
• Experience designing end-to-end customer journeys and service experiences.
• Ability to turn research, data and insight into meaningful service improvements.

Responsibilities

• Conduct human-centred research to understand customer needs, behaviours and experiences.
• Map current and future customer journeys and develop service blueprints.
• Identify pain points, opportunities and moments that matter across complex service experiences.
• Design and test new service concepts through prototyping, co-design and iterative development.
• Facilitate workshops and design sprints that bring diverse perspectives together.
• Turn qualitative and quantitative research into clear insights and practical recommendations.
• Partner with teams across Seniors, Technology, Marketing, Research, Operations and Service Delivery to move ideas from insight and design into practical implementation.
• Influence senior stakeholders and champion customer-centred thinking across Uniting.

Skills

Service design

User research

Workshop facilitation

Stakeholder engagement

Synthesis & visualization

Tools

Miro

Figma

Adobe Creative Suite

Job description

Uniting NSW.ACT is seeking a Senior Service Designer to shape better, more connected experiences for older people and their families across Home Care, Retirement Living and Residential Aged Care.

You’ll work across strategic and tactical projects, moving from big-picture strategy to practical improvements, and you’ll facilitate workshops, co-design sessions and research to turn insights into action.