Strategic Program Manager, Delivery Partner Onboarding

Amazon Commercial Services Pty Ltd - F47; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Amazon Commercial Services Pty Ltd - F47 in Sydney, NSW is seeking an experienced Program Manager to lead the delivery partner onboarding program across Australia and Singapore. You will own the onboarding end-to-end, set KPIs, and collaborate with internal and external partners to optimize capacity and results.

The role requires strong analytical abilities, relationship-building, and project management skills, with the ability to communicate progress in senior leadership reviews.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience working in a matrixed organization.

Responsibilities

• Own the end-to-end delivery partner onboarding program across AU and SG, continuously identifying and implementing improvements to simplify the onboarding experience.
• Own delivery partner supply targets for key sales events throughout the year, ensuring the onboarding pipeline delivers sufficient activated partners ahead of demand.
• Develop and maintain the onboarding program roadmap, defining clear KPIs and success metrics while diagnosing funnel blockers and drop-off points that prevent delivery partners from completing their first delivery block.
• Build and maintain thorough reporting across onboarding metrics, funnel performance, and program cost, and manage vendor relationships with commercial rigour and accountability for return on investment.
• Stay current with regulatory and safety requirements across AU and SG, proactively adapting onboarding processes to meet evolving needs.

Skills

Program management

Data-driven improvements

Stakeholder communication

Matrixed organization experience

Education

Bachelor's degree or MBA in supply chain, business, engineering, finance or related technical or quantitative field

Bachelor's degree in management, business administration, economics, engineering, marketing

Tools

SQL (advanced)

Job description

Amazon Commercial Services Pty Ltd - F47 in Sydney, NSW is seeking an experienced Program Manager to lead the delivery partner onboarding program across Australia and Singapore. You will own the onboarding end-to-end, set KPIs, and collaborate with internal and external partners to optimize capacity and results.

The role requires strong analytical abilities, relationship-building, and project management skills, with the ability to communicate progress in senior leadership reviews.