Senior Program Manager - Onboarding

Amazon; Sydney; On-site; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Subsidized health insurance

Career growth opportunities

Collaborative, inclusive culture

Job summary

Amazon is seeking a Program Manager for the Amazon Flex Australia and Singapore team to optimize the delivery partner onboarding experience and capacity planning. You will own end-to-end onboarding across AU/SG, manage KPIs, build roadmaps, and report on onboarding metrics while coordinating with vendors and ensuring regulatory compliance.

The role focuses on improving onboarding and capacity outcomes, collaborating with internal teams, and delivering high-quality last mile service for Amazon

Qualifications

• Strong analytical abilities and data-driven decision making.
• Clear and concise written and verbal communication skills.
• Experience owning programs end-to-end, with cross-functional coordination.

Responsibilities

• Own end-to-end delivery partner onboarding program across AU and SG, identifying improvements to simplify onboarding.
• Own delivery partner supply targets for key sales events to ensure onboarding meets demand.
• Develop and maintain onboarding program roadmap with KPIs and identify funnel blockers.
• Build and maintain reporting on onboarding metrics, funnel performance, and program cost; manage vendor relationships with ROI focus.
• Stay current with regulatory and safety requirements across AU and SG and adapt onboarding processes accordingly.

Skills

Analytical skills

Communication skills

Project management

Stakeholder management

Job description

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

The Amazon Flex Australia and Singapore team is looking for an experienced Program Manager to join us and help improve the delivery partner onboarding experience and optimize capacity outcomes. A successful Program Manager must be able to work independently, be comfortable with ambiguity, and be able to influence internal and external partners. This role will particularly suit someone with strong analytical abilities, relationship-building skills, and project management capabilities. To be successful, you must also have strong communication skills, both written and verbal, as you will own communicating program progress in various business reviews.

Key job responsibilities

• Own the end-to-end delivery partner onboarding program across AU and SG, continuously identifying and implementing improvements to simplify the onboarding experience.
• Own delivery partner supply targets for key sales events throughout the year, ensuring the onboarding pipeline delivers sufficient activated partners ahead of demand.
• Develop and maintain the onboarding program roadmap, defining clear KPIs and success metrics while diagnosing funnel blockers and drop-off points that prevent delivery partners from completing their first delivery block.
• Build and maintain thorough reporting across onboarding metrics, funnel performance, and program cost, and manage vendor relationships with commercial rigor and accountability for return on investment.
• Stay current with regulatory and safety requirements across AU and SG, proactively adapting onboarding processes to meet evolving needs.

Why Amazon

There are a great range of benefits that make Amazon a great place to work, including:

• Subsidized health insurance for employees and their dependents.
• Opportunities for career growth across a global organization.
• A collaborative, inclusive culture that values learning, innovation, and continuous improvement.