Global Last-Mile Programs Manager - Onboarding & Growth

Amazon; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amazon Flex Australia is seeking an experienced Program Manager to lead the delivery partner onboarding program across Australia and Singapore. The role emphasizes end-to-end delivery, capacity planning for major events, and strong data-driven decision making to improve onboarding experience.

You'll manage roadmaps, KPIs, and vendor relationships while ensuring regulatory and safety compliance. This position requires 5+ years in program management and the ability to influence cross-functional

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience working in a matrixed organization.

Responsibilities

• Own the end-to-end delivery partner onboarding program across AU and SG, continuously identifying and implementing improvements to simplify the onboarding experience.
• Own delivery partner supply targets for key sales events throughout the year, ensuring the onboarding pipeline delivers sufficient activated partners ahead of demand.
• Develop and maintain the onboarding program roadmap, defining clear KPIs and success metrics while diagnosing funnel blockers and drop-off points that prevent delivery partners from completing their first delivery block.
• Build and maintain thorough reporting across onboarding metrics, funnel performance, and program cost, and manage vendor relationships with commercial rigour and accountability for return on investment.
• Stay current with regulatory and safety requirements across AU and SG, proactively adapting onboarding processes to meet evolving needs.

Skills

Program management

Data-driven decisions

End-to-end ownership

Matrixed organization

Job description

Amazon Flex Australia is seeking an experienced Program Manager to lead the delivery partner onboarding program across Australia and Singapore. The role emphasizes end-to-end delivery, capacity planning for major events, and strong data-driven decision making to improve onboarding experience.

You'll manage roadmaps, KPIs, and vendor relationships while ensuring regulatory and safety compliance. This position requires 5+ years in program management and the ability to influence cross-functional