Senior Program Manager, Last-Mile Onboarding & Growth

Amazon; Sydney; On-site; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Subsidized health insurance

Career growth opportunities

Collaborative, inclusive culture

Job summary

Amazon is seeking a Program Manager for the Amazon Flex Australia and Singapore team to optimize the delivery partner onboarding experience and capacity planning. You will own end-to-end onboarding across AU/SG, manage KPIs, build roadmaps, and report on onboarding metrics while coordinating with vendors and ensuring regulatory compliance.

The role focuses on improving onboarding and capacity outcomes, collaborating with internal teams, and delivering high-quality last mile service for Amazon

Qualifications

• Strong analytical abilities and data-driven decision making.
• Clear and concise written and verbal communication skills.
• Experience owning programs end-to-end, with cross-functional coordination.

Responsibilities

• Own end-to-end delivery partner onboarding program across AU and SG, identifying improvements to simplify onboarding.
• Own delivery partner supply targets for key sales events to ensure onboarding meets demand.
• Develop and maintain onboarding program roadmap with KPIs and identify funnel blockers.
• Build and maintain reporting on onboarding metrics, funnel performance, and program cost; manage vendor relationships with ROI focus.
• Stay current with regulatory and safety requirements across AU and SG and adapt onboarding processes accordingly.

Skills

Analytical skills

Communication skills

Project management

Stakeholder management

Job description

Amazon is seeking a Program Manager for the Amazon Flex Australia and Singapore team to optimize the delivery partner onboarding experience and capacity planning. You will own end-to-end onboarding across AU/SG, manage KPIs, build roadmaps, and report on onboarding metrics while coordinating with vendors and ensuring regulatory compliance.

The role focuses on improving onboarding and capacity outcomes, collaborating with internal teams, and delivering high-quality last mile service for Amazon