Delivery Partner Onboarding Program Manager

Amazon Inc.; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amazon Commercial Services Pty Ltd in Sydney is seeking a Program Manager to own the delivery partner onboarding program across Australia and Singapore, driving improvements to simplify onboarding and boost capacity alignment with demand.

You will build a roadmap with clear KPIs, manage vendor relationships, and report on onboarding metrics, while navigating a matrixed organization and regulatory requirements.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience working in a matrixed organization.

Responsibilities

• Own the end-to-end delivery partner onboarding program across AU and SG, continuously identifying and implementing improvements to simplify the onboarding experience.
• Own delivery partner supply targets for key sales events throughout the year, ensuring the onboarding pipeline delivers sufficient activated partners ahead of demand.
• Develop and maintain the onboarding program roadmap, defining clear KPIs and success metrics while diagnosing funnel blockers and drop-off points that prevent delivery partners from completing their first delivery block.
• Build and maintain thorough reporting across onboarding metrics, funnel performance, and program cost, and manage vendor relationships with commercial rigour and accountability for return on investment.
• Stay current with regulatory and safety requirements across AU and SG, proactively adapting onboarding processes to meet evolving needs.

Skills

Program management

Data analysis

Stakeholder management

SQL

Education

Bachelor's degree or MBA

Tools

SQL

Job description

Amazon Commercial Services Pty Ltd in Sydney is seeking a Program Manager to own the delivery partner onboarding program across Australia and Singapore, driving improvements to simplify onboarding and boost capacity alignment with demand.

You will build a roadmap with clear KPIs, manage vendor relationships, and report on onboarding metrics, while navigating a matrixed organization and regulatory requirements.