Strategic Partner Success Manager

Employment Hero; Sydney; Sur place; AUD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Benefits

Growth opportunities

Résumé du poste

Employment Hero is seeking a results-driven Partner Success Manager to nurture MSP partners and accelerate time-to-value through tailored onboarding, adoption milestones, and value-driven renewals.

You will identify expansion opportunities, coordinate with Product, Sales and Support, and own the health of your book with clear metrics like ARR growth and usage. This is a high-visibility role in a rapidly expanding business with competitive salary and benefits.

Qualifications

• Proven experience in customer success, partner success, or account management in SaaS/tech with renewals and growth.
• Experience with MSPs is strongly preferred; familiarity with ITSM platforms like ConnectWise or Kaseya is an advantage.
• Comfort managing a portfolio with CRM and customer-success tools, health scores, and adoption visibility.

Responsabilités

• Build and run onboarding plans to reach time-to-value with clear adoption milestones.
• Spot adoption/renewal risks early and implement remediation plans.
• Own renewals and protect margins.
• Identify expansion opportunities and move partners to higher plans.
• Track partner health, ROI, and quarterly ARR growth across renewals and upsells.
• Be the voice of the partner to internal teams and unblock technical blockers.
• Convert legacy arrangements to current offerings and keep partners aligned on the roadmap.
• Contribute to partner-success playbooks to improve the wider team.

Connaissances

Customer success

Renewals

Account management

SaaS

Partner success

Negotiation

Communication

Time management

Outils

ConnectWise

Kaseya

CRM systems

Description du poste

Employment Hero is seeking a results-driven Partner Success Manager to nurture MSP partners and accelerate time-to-value through tailored onboarding, adoption milestones, and value-driven renewals.

You will identify expansion opportunities, coordinate with Product, Sales and Support, and own the health of your book with clear metrics like ARR growth and usage. This is a high-visibility role in a rapidly expanding business with competitive salary and benefits.