MSP Partner Growth & Success Manager (Remote)

Bluebird Talent Asia Pacific; Melbourne; Hybrid; AUD 90,000 - 140,000; Full time

Job summary

Bluebird Talent Asia Pacific is seeking a Partner Success Manager for MSP partners in Melbourne. This remote role requires being in Melbourne, with access to a coworking office if desired.

You will own a portfolio of MSP and IT services accounts and act as the main commercial contact for owners, directors and ops leaders. You will drive structured ROI-focused check-ins, develop Account Success Plans, spot expansion opportunities with Sales and Talent Acquisition, and manage renewals, pricing,

Qualifications

• 3+ years in Account Management, Channel Management or Customer Success within an IT software or hardware distributor, or vendor that sells to SMB MSPs.
• Hands-on experience working with MSPs or IT service providers.
• An understanding of what drives revenue, margin and growth in an IT services business.
• A track record of growing accounts, not just keeping them.

Responsibilities

• Own a portfolio of MSP and IT services accounts as the primary commercial contact with owners, directors and operations leaders.
• Conduct structured check-ins and QBRs focused on ROI and future value.
• Create an Account Success Plan for each customer aligned to their business goals.
• Spot expansion opportunities and scope new hires with Sales and Talent Acquisition.
• Lead pricing conversations, renewals and contract extensions.
• Provide workforce planning advice to help customers optimize offshore teams.
• Monitor account health and mitigate churn risks proactively.
• Facilitate performance conversations between customers and their teams with People & Culture.
• Attend face-to-face site visits and MSP community events such as IT Nation and TruPeer.

Skills

Account Management

MSP experience

Customer Success

Growth mindset

Job description

Bluebird Talent Asia Pacific is seeking a Partner Success Manager for MSP partners in Melbourne. This remote role requires being in Melbourne, with access to a coworking office if desired.

You will own a portfolio of MSP and IT services accounts and act as the main commercial contact for owners, directors and ops leaders. You will drive structured ROI-focused check-ins, develop Account Success Plans, spot expansion opportunities with Sales and Talent Acquisition, and manage renewals, pricing,