Strategic Operations & Governance Coordinator

Aia Group; New South Wales; On-site; AUD 90,000 - 120,000; Full time

Job summary

AIA Australia is seeking a Business Enablement Coordinator to support governance, reporting, and operational excellence across the Financial Services unit. You will partner with senior leaders to coordinate board packs, manage Jira boards, and drive business performance reporting in a fast-paced environment.

The role emphasizes diary management, meeting prep, stakeholder engagement, and continuous improvement using technology.

Qualifications

• Experience providing high-level administrative and executive support within a corporate environment.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Advanced proficiency with the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Teams).
• Excellent written and verbal communication with stakeholders at all levels.
• Ability to handle confidential information with discretion and integrity.

Responsibilities

• Coordinate and manage Board reporting processes, management reporting, Jira boards, and action tracking to ensure business objectives are met.
• Support leaders with diary management, meeting preparation, agendas, presentations, communications, and stakeholder engagement activities.
• Manage the business operating rhythm, including leadership meetings, strategic workshops, planning sessions, and key stakeholder forums.
• Monitor and follow up on actions, ensuring accountability and timely completion by appropriate stakeholders.
• Build and maintain relationships with internal and external stakeholders, responding to queries and helping resolve issues efficiently.
• Assist with management information reporting, partner performance tracking, and service level monitoring.
• Support governance and operational activities including RFIs, tenders, AFSL-related requirements, professional indemnity renewals, and event management.
• Prepare meeting minutes, document outcomes, and communicate key actions and decisions effectively.
• Manage multiple priorities while maintaining accuracy, professionalism, and attention to detail.
• Identify opportunities to improve processes, leverage technology, and enhance business efficiency.

Skills

Executive support

Jira management

Stakeholder engagement

Governance

MI reporting

MS Office

Meeting minutes

Process improvement

Tools

Microsoft Office

Jira

Teams

Job description

AIA Australia is seeking a Business Enablement Coordinator to support governance, reporting, and operational excellence across the Financial Services unit. You will partner with senior leaders to coordinate board packs, manage Jira boards, and drive business performance reporting in a fast-paced environment.

The role emphasizes diary management, meeting prep, stakeholder engagement, and continuous improvement using technology.