Business Enablement Coordinator

Aia Group; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

AIA Financial Services (AIAFS) is seeking a Business Enablement Coordinator in Sydney to support the smooth operation and strategic success of the business. You will partner with senior leaders to coordinate board reporting, governance processes and performance reporting in a fast-paced, collaborative environment.

You will manage leadership diaries, prepare agendas and presentations, and drive process improvements across governance initiatives and strategic programs.

Qualifications

• Experience providing high-level administrative or executive support within a corporate environment.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced setting.
• Advanced proficiency with MS Office including Outlook, Word, PowerPoint, Excel and Teams.
• Excellent written and verbal communication with stakeholders at all levels.
• Ability to handle confidential information with discretion and integrity.
• Proactive, solution-focused mindset and continuous improvement ethos.

Responsibilities

• Coordinate and manage Board reporting processes, management reporting, Jira boards, and action tracking.
• Support leaders with diary management, meeting prep, agendas, presentations and stakeholder engagement.
• Oversee business operating rhythm including leadership meetings, workshops, planning sessions and forums.
• Monitor actions and ensure timely completion by stakeholders.
• Build relationships with internal and external stakeholders and address queries promptly.
• Assist with management information reporting, partner performance tracking and SLA monitoring.
• Support governance activities including RFIs, tenders, AFSL requirements and event management.
• Prepare meeting minutes and communicate key actions and decisions effectively.
• Manage multiple priorities with accuracy, professionalism and attention to detail.
• Identify opportunities to improve processes and leverage technology for efficiency.

Skills

Executive support

Coordination

Stakeholder engagement

Diary management

Governance

Project management

Communication

Attention to detail

Tools

Microsoft Office

Outlook

Word

PowerPoint

Excel

Teams

Job description

BE THE DIFFERENCE At AIA we don’t simply believe in being 'the best'. We believe in better – because there’s no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on. The Opportunity

Join AIA Financial Services (AIAFS) as a Business Enablement Coordinator, playing a pivotal role in supporting the smooth operation and strategic success of the business. This role offers the opportunity to work closely with AIAFS leaders, coordinating key business activities including Board reporting, Jira management, stakeholder engagement, business performance reporting, leadership forums, and strategic initiatives. You will be a trusted partner to senior leaders, helping drive operational excellence, effective governance, and continuous improvement across the business while working in a fast-paced and collaborative environment.

Key Responsibilities

• Coordinate and manage Board reporting processes, management reporting, Jira boards, and action tracking to ensure business objectives are met.
• Support AIAFS leaders with diary management, meeting preparation, agendas, presentations, communications, and stakeholder engagement activities.
• Manage the business operating rhythm, including leadership meetings, strategic workshops, planning sessions, and key stakeholder forums.
• Monitor and follow up on actions, ensuring accountability and timely completion by appropriate stakeholders.
• Build and maintain strong relationships with internal and external stakeholders, responding to queries and helping resolve issues efficiently.
• Assist with management information reporting, partner performance tracking, and service level monitoring.
• Support governance and operational activities including RFIs, tenders, AFSL-related requirements, professional indemnity renewals, and event management.
• Prepare meeting minutes, document outcomes, and communicate key actions and decisions effectively.
• Manage multiple priorities while maintaining accuracy, professionalism, and attention to detail.
• Identify opportunities to improve processes, leverage technology, and enhance business efficiency.

Candidate Profile

• Previous experience providing high-level administrative, coordination, executive support, or business operations support within a corporate environment.
• Strong organisational skills with the ability to manage competing priorities and deliver outcomes in a fast-paced environment.
• Advanced proficiency across the Microsoft Office Suite, including Outlook, Word, PowerPoint, Excel, and Teams.
• Excellent written and verbal communication skills with the ability to engage confidently with stakeholders at all levels.
• Strong attention to detail and the ability to handle confidential and sensitive information with discretion and integrity.
• Demonstrated initiative, sound judgement, and the ability to work independently while collaborating effectively across teams.
• Experience coordinating meetings, preparing reports and presentations, managing action registers, and supporting governance processes.
• A proactive, solutions-focused mindset with a commitment to continuous improvement and operational excellence.
• High levels of professionalism, emotional intelligence, resilience, and adaptability.
• An interest in emerging technologies and innovative ways of working.
• The ability to build strong working relationships, influence outcomes, and support strategic business objectives.
• A positive, flexible, and "can-do" attitude with a desire to contribute beyond the scope of the role when required.

Why Choose AIA

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills.
• Career development through internal mobility opportunities.
• Work for a business helping millions of Australians and make a difference to someone’s life everyday.
• Access additional leave days a year to recharge and refresh yourself.
• Enjoy wonderful Health and Wellbeing initiatives that support you.
• Work with supportive and inclusive managers.

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?