Strategic Mid-Market CSM for Cybersecurity Impact

Phriendly Phishing PTY LTD; Melbourne; Presencial; AUD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Phriendly Phishing Pty Ltd is seeking a Mid-Market Customer Success Manager in Melbourne to ensure customers maximise value from our security awareness and phishing simulation solutions. You will lead a portfolio of customers and resellers, driving adoption and delivering measurable outcomes.

The role focuses on onboarding, strategic account planning, and acting as a trusted advisor to strengthen security culture across client organisations.

Formación

• 4+ years' experience in account management or customer success.
• Experience in professional services, cyber security and/or technology is valued.
• Experience managing accounts with complex IT systems.
• Strong communication and stakeholder engagement skills.

Responsabilidades

• Develop strategies to help customers achieve security objectives.
• Guide onboarding and implementation including training.
• Partner with platform admins to build security awareness programs.
• Act as trusted advisor using cybersecurity content to strengthen security culture.
• Monitor adoption and conduct business reviews.
• Collaborate with support to resolve complex issues.
• Build strong relationships to drive long-term value.

Conocimientos

Relationship management

Customer success

Strategic account planning

Stakeholder management

Cybersecurity awareness

Herramientas

Salesforce

HubSpot

Zendesk

Confluence/Jira

Descripción del empleo

Phriendly Phishing Pty Ltd is seeking a Mid-Market Customer Success Manager in Melbourne to ensure customers maximise value from our security awareness and phishing simulation solutions. You will lead a portfolio of customers and resellers, driving adoption and delivering measurable outcomes.

The role focuses on onboarding, strategic account planning, and acting as a trusted advisor to strengthen security culture across client organisations.