Strategic Logistics Account Manager — Growth & Ops

JINGDONG; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

JINGDONG Logistics is seeking a capable professional to join the team in Sydney. You will monitor customer needs, manage key accounts, and drive revenue growth while coordinating across operations, sales, and product teams.

The role requires 3 years of experience in logistics or related fields, strong CRM and business development skills, excellent analytical abilities, and professional English and Chinese communication. Equal opportunity employer.

Qualifications

• 3 years of experience in logistics, supply chain, account management, customer success, or project management.
• Strong customer relationship management and business development skills.
• Excellent analytical and cross-functional coordination skills.
• Ability to communicate professionally in Chinese and English.

Responsibilities

• Operational Quality Monitoring: Monitor daily operational exception data, analyze root causes, and drive the operations team to resolve issues quickly, ensuring KPI compliance with customer contracts and enhancing the full lifecycle service experience.
• Customer Relationship Maintenance: Regularly visit customers, conduct needs assessments and deepen customer relationships to build and maintain trust. Resolve logistics service issues to improve customer satisfaction and increase wallet share.
• Process Optimization Drive: Analyze operational data and business scenarios to build lean management models, drive cross-departmental process optimization and product iteration, reduce project loss risks, and improve operational efficiency.
• Opportunity Identification and Conversion: Track existing revenue achievement, analyze reasons for underperformance and develop remedial actions, identify customer potential needs, promote new business implementation, and drive revenue growth.
• Cross-Departmental Coordination Management: Coordinate internal and external resources, align with operations, sales, product, and other departments to respond quickly to customer needs and drive the standardization of complex supply chain solutions.

Skills

Key account management

Customer relationship management

Business development

Analytical skills

Cross-functional coordination

Bilingual English/Chinese

Tools

CRM

Job description

JINGDONG Logistics is seeking a capable professional to join the team in Sydney. You will monitor customer needs, manage key accounts, and drive revenue growth while coordinating across operations, sales, and product teams.

The role requires 3 years of experience in logistics or related fields, strong CRM and business development skills, excellent analytical abilities, and professional English and Chinese communication. Equal opportunity employer.