Strategic Logistics Account Manager

DHL Supply Chain; New South Wales; On-site; Confidential; Full time

Benefits offered by this job

World-class training

Annual bonuses

Staff engagement events

Employee recognition

Staff discounts

Job summary

DHL Supply Chain Australia is seeking an Account Manager to act as the glue between operations, customers and the wider business, driving growth and profitability in a fast-paced logistics environment.

You will partner with industry-leading customers, drive continuous improvements, manage expectations, and lead contract renewals while maintaining P&L responsibility. This role offers clear career progression and a supportive environment with training and recognition programs.

Qualifications

• A proven track record of performance in a logistics, 3PL or 4PL environment.
• Experience in Account Management ideally within the Lifesciences and Healthcare sector.
• Intermediate to Advanced MS Office skills (Excel, PPT) and exposure to a warehouse management system.
• Ability to negotiate partner agreements at a senior management level.
• P & L experience.
• Excellent personal presentation and strong written and verbal communication skills.

Responsibilities

• Partner with our industry leading customers to develop and grow their business
• Initiating Continuous Improvements for the customer to achieve that competitive edge
• Understanding what our customer needs and expects from us and working with them for their success
• Ensure profitable growth and managing the P&L
• Support all key account functions; complaint, claim handling, problem solving & other contractually agreed services
• Drive employee engagement initiatives through your ability to lead
• Manage account strategy including contract renewals

Skills

Customer management

Influencing skills

MS Office

Excel

PPT

Negotiation

Communication skills

Leadership

P&L experience

Tools

Warehouse management system

Job description

DHL Supply Chain Australia is seeking an Account Manager to act as the glue between operations, customers and the wider business, driving growth and profitability in a fast-paced logistics environment.

You will partner with industry-leading customers, drive continuous improvements, manage expectations, and lead contract renewals while maintaining P&L responsibility. This role offers clear career progression and a supportive environment with training and recognition programs.