Strategic Learning Leader: Operational Excellence

Qantas; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible leave

Discounted air travel

Rewards program

Wellbeing support

Job summary

Qantas is seeking a Learning Manager based in Sydney to shape learning strategies that drive operational excellence and customer outcomes across the Group. You’ll lead a team of training professionals, partner with senior leaders, and ensure training aligns with business goals.

Using adult learning principles, you’ll design innovative solutions, oversee governance, budgeting, and delivery across multiple AOCs, and champion continuous improvement in a fast-paced aviation environment.

Qualifications

• 5+ years of experience in learning, development, or training leadership.
• Tertiary qualifications in Adult Education or related discipline.
• Operational environment experience, preferably aviation.
• Strategic business partnering and senior leadership influence.
• Strong knowledge of adult learning principles and training methods.
• Project management and change management expertise.
• Excellent facilitation, leadership and stakeholder engagement skills.
• Ability to manage multiple demands across onshore and offshore operations.
• Proficiency in MS Office and digital learning literacy.

Responsibilities

• Develop and deliver the Learning & Development strategy for Customer Care and Recoveries.
• Advise senior leaders as a strategic partner with L&D solutions.
• Drive training governance, framework development, compliance and improvement initiatives.
• Oversee planning, forecasting, budgeting and resource management for training.
• Collaborate with operational leaders and project stakeholders on delivery balance.
• Lead learning transformation programs using technology and modern methods.
• Ensure all solutions meet regulatory, safety, service and ops requirements.
• Benchmark externally to adopt best-practice learning approaches.
• Manage training audits, safety investigations and resilience initiatives.
• Foster high performance through coaching and performance management.

Skills

L&D leadership

Stakeholder engagement

Project management

Change management

Facilitation

Strategic partnering

Education

Adult Education degree

Job description

Qantas is seeking a Learning Manager based in Sydney to shape learning strategies that drive operational excellence and customer outcomes across the Group. You’ll lead a team of training professionals, partner with senior leaders, and ensure training aligns with business goals.

Using adult learning principles, you’ll design innovative solutions, oversee governance, budgeting, and delivery across multiple AOCs, and champion continuous improvement in a fast-paced aviation environment.