Learning Manager

Qantas Group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Qantas Group is seeking a Learning Manager to shape learning strategies that drive operational excellence and outstanding customer outcomes. Based in Sydney, you will lead a team of training professionals, partnering with senior leaders to assess needs, design solutions, and align with business goals.

You will oversee development and delivery of learning across multiple AOCs, ensuring high-quality, compliant training while leveraging adult learning methodologies to foster continuous improvement

Qualifications

• 5+ years of experience in learning, development, or training leadership.
• Proven experience working in an operational environment, preferably aviation.
• Strategic business partnering and influencing skills at senior leadership level.
• Strong knowledge of adult learning principles and training methodologies.
• Project management and change management expertise.
• Exceptional facilitation, leadership, and stakeholder engagement skills.
• Ability to manage competing demands across onshore and offshore operations.
• High proficiency in MS Office and digital learning literacy.

Responsibilities

• Develop and deliver the Learning & Development strategy across Customer Care and Recoveries.
• Act as a trusted advisor to senior leaders, providing expert L&D guidance and solutions.
• Drive training governance, framework development, compliance and continuous improvement initiatives.
• Oversee planning, forecasting, budgeting and resource management for training programs.
• Collaborate with operational leaders and project stakeholders to balance training delivery with operational requirements.
• Lead learning transformation programs leveraging technology and innovative methodologies.
• Ensure all learning solutions meet regulatory, safety, service and operational requirements.
• Conduct external benchmarking to identify best-practice learning approaches.
• Manage training-related audits, safety investigations and business resilience initiatives.
• Foster a high-performance culture through coaching, development, engagement and performance management.

Skills

Leadership

Stakeholder management

Adult learning principles

Project management

Change management

Digital learning literacy

Education

Tertiary qualifications in Adult Education or related discipline

Job description

• Parent Business Function: Corporate & Support Functions
• Time Type: Full time
• Worker Sub-Type: Permanent

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself to lead the development and delivery of innovative learning strategies that enhance operational performance and customer experience
• Together we’ll achieve a culture of continuous improvement, driving impactful learning solutions that align with business goals
• Full-time opportunity based in Sydney

As the Learning Manager, you’ll play a key role in shaping learning strategies that drive operational excellence and outstanding customer outcomes across the Qantas Group. You’ll collaborate with senior leaders to assess training needs, design innovative learning solutions, and ensure alignment with Qantas’ business goals. Leading a team of training professionals, you’ll oversee the development and delivery of learning programs across multiple AOCs, ensuring high-quality, compliant, and effective training. In this fast-paced role, your ability to influence, collaborate, and deliver results will be crucial. You’ll leverage adult learning methodologies to foster a culture of continuous improvement, provide strategic L&D input, and ensure business needs are seamlessly integrated into training delivery.

Key Responsibilities:

• Develop and deliver the Learning & Development strategy across Customer Care and Recoveries
• Act as a trusted advisor and strategic business partner to senior leaders, providing expert L&D guidance and solutions
• Drive training governance, framework development, compliance and continuous improvement initiatives
• Oversee planning, forecasting, budgeting and resource management for training programs.
• Collaborate with operational leaders, workforce planning teams and project stakeholders to balance training delivery with operational requirements
• Lead learning transformation programs, leveraging technology and innovative learning methodologies to improve capability and efficiency
• Ensure all learning solutions meet regulatory, safety, service and operational requirements
• Conduct external benchmarking and industry scanning to identify and implement best-practice learning approaches
• Manage training-related audits, safety investigations and business resilience initiatives
• Foster a high-performance culture through coaching, development, engagement and performance management of team members
• 5+ years of experience in learning, development, or training leadership.
• Tertiary qualifications in Adult Education or a related discipline.
• Proven experience working in an operational environment, preferably aviation.
• Strategic business partnering and influencing skills at senior leadership level.
• Strong knowledge of adult learning principles and training methodologies.
• Project management and change management expertise.
• Exceptional facilitation, leadership, and stakeholder engagement skills.
• Ability to manage competing demands across both onshore and offshore operations.
• High proficiency in MS Office and strong digital learning literacy.

If you're a strategic learning leader who thrives on influencing change, partnering with operational leaders and creating impactful learning experiences at scale, we'd love to hear from you.

Why the Qantas Group?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas Group employee benefits program offers amazing benefits that extend well beyond travel.

We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.

We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure andentertainment.

We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Applications close: 31st October (subject to early review and closure)