Head of Learning & Development - Aviation Operations

Qantas Group; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Qantas Group is seeking a Learning Manager to shape learning strategies that drive operational excellence and outstanding customer outcomes. Based in Sydney, you will lead a team of training professionals, partnering with senior leaders to assess needs, design solutions, and align with business goals.

You will oversee development and delivery of learning across multiple AOCs, ensuring high-quality, compliant training while leveraging adult learning methodologies to foster continuous improvement

Qualifications

• 5+ years of experience in learning, development, or training leadership.
• Proven experience working in an operational environment, preferably aviation.
• Strategic business partnering and influencing skills at senior leadership level.
• Strong knowledge of adult learning principles and training methodologies.
• Project management and change management expertise.
• Exceptional facilitation, leadership, and stakeholder engagement skills.
• Ability to manage competing demands across onshore and offshore operations.
• High proficiency in MS Office and digital learning literacy.

Responsibilities

• Develop and deliver the Learning & Development strategy across Customer Care and Recoveries.
• Act as a trusted advisor to senior leaders, providing expert L&D guidance and solutions.
• Drive training governance, framework development, compliance and continuous improvement initiatives.
• Oversee planning, forecasting, budgeting and resource management for training programs.
• Collaborate with operational leaders and project stakeholders to balance training delivery with operational requirements.
• Lead learning transformation programs leveraging technology and innovative methodologies.
• Ensure all learning solutions meet regulatory, safety, service and operational requirements.
• Conduct external benchmarking to identify best-practice learning approaches.
• Manage training-related audits, safety investigations and business resilience initiatives.
• Foster a high-performance culture through coaching, development, engagement and performance management.

Skills

Leadership

Stakeholder management

Adult learning principles

Project management

Change management

Digital learning literacy

Education

Tertiary qualifications in Adult Education or related discipline

Job description

Qantas Group is seeking a Learning Manager to shape learning strategies that drive operational excellence and outstanding customer outcomes. Based in Sydney, you will lead a team of training professionals, partnering with senior leaders to assess needs, design solutions, and align with business goals.

You will oversee development and delivery of learning across multiple AOCs, ensuring high-quality, compliant training while leveraging adult learning methodologies to foster continuous improvement