Strategic Leader, Customer Onboarding & Implementation

Agreenspace; Williamstown; Hybrid; AUD 180,000 - 250,000; Full time

Benefits offered by this job

Flexible work from home

Competitive salary above industry

Upskilling and training

Mentoring and career development

Employee perks and discounts

Parental leave

Job summary

Team Global Express in Australia is seeking a bold Senior Manager, Customer Implementation to own onboarding from deal won to live operations. You will lead a specialist team and partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast and built to last.

You’ll represent TGE in customer forums and executive conversations, drive governance, escalate complex challenges, and lead high-profile deployments.

Qualifications

• Strong leadership experience in customer service / CX / onboarding environments.
• Confidence engaging senior internal and external stakeholders.
• Sharp commercial mindset balanced with customer advocacy.
• Ability to drive structured delivery, governance and continuous improvement.

Responsibilities

• Lead and develop a high-performing onboarding & implementation team.
• Drive end-to-end governance and delivery of customer implementations.
• Act as senior escalation point for complex onboarding challenges.
• Lead strategic, high-profile customer implementations when it matters most.
• Partner across the Parcels business to deliver seamless outcomes.
• Improve speed-to-trade, customer satisfaction, and onboarding capability over time.

Skills

Leadership experience

Stakeholder engagement

Commercial mindset

Delivery governance

Job description

Team Global Express in Australia is seeking a bold Senior Manager, Customer Implementation to own onboarding from deal won to live operations. You will lead a specialist team and partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast and built to last.

You’ll represent TGE in customer forums and executive conversations, drive governance, escalate complex challenges, and lead high-profile deployments.