Account Manager

agreenspace; Bayside; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development

Employee perks

Flexible work

Parental leave

Peer recognition

Inclusive workplace

Job summary

Team Global Express is seeking an Account Manager to build and grow a portfolio of about 50 broker and partner accounts across Australia, focusing on relationships and opportunity identification. In the Brokers & Partners team, you will follow structured engagement plans, manage CRM data, and collaborate with internal teams to deliver great customer outcomes while developing your sales career in logistics.

We offer a competitive salary, flexible work arrangements including work from home,

Qualifications

• Experience in customer service, inside sales, account management, retail sales, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Willingness to learn and a proactive attitude.

Responsibilities

• Manage and grow a portfolio of ~50 customer accounts across Australia.
• Build strong relationships with broker and partner customers through regular engagement.
• Follow structured customer contact plans across 30, 60 and 90-day cycles.
• Identify opportunities to increase customer value and expand services.
• Follow up on sales leads and convert opportunities into new business.
• Support the growth of Team Global Express's Sydney customer footprint.
• Maintain accurate customer information in CRM systems.
• Collaborate with internal stakeholders to deliver great customer outcomes.
• Monitor account performance and respond to customer needs.

Skills

Sales mindset

Relationship building

Customer service

Communication skills

Time management

Initiative

Tools

CRM software

Job description

About the Role

Are you looking to build your career in sales and account management with one of Australia's leading logistics providers? At Team Global Express, we're looking for a motivated and customer-focused Account Manager to join our Brokers & Partners team.

This is an excellent opportunity for an emerging sales professional who enjoys building relationships, identifying opportunities, and helping customers succeed. You'll manage a portfolio of approximately 50 accounts, supporting our broker and partner customer segment while helping grow our presence across Sydney and the rest of Australia.

With a strong support network, structured customer engagement plans, and opportunities to develop your sales skills, this role is ideal for someone early in their career who is ready to take the next step in a commercial environment.

What You'll Do

• Manage and grow a portfolio of approximately 50 customer accounts across Australia.
• Build strong relationships with broker and partner customers through regular engagement.
• Follow structured customer contact plans across 30, 60 and 90-day cycles.
• Identify opportunities to increase customer value and expand services.
• Follow up on sales leads and convert opportunities into new business.
• Support the growth of Team Global Express's Sydney customer footprint.
• Maintain accurate customer information and activity within CRM systems.
• Work collaboratively with internal stakeholders to deliver great customer outcomes.
• Monitor account performance and proactively respond to customer needs.

What You'll Bring

• A passion for sales, relationship building, and customer service.
• Previous experience in customer service, inside sales, account management, retail sales, or a similar customer-facing role.
• A positive attitude, strong initiative, and a willingness to learn.
• Excellent communication and relationship-building skills.
• Confidence engaging with customers over the phone and via email.
• Strong organisation and time management skills.
• Ability to identify opportunities and take action to drive growth.
• Experience using CRM systems or sales tools is advantageous but not essential.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carriers
• Peer recognition awards acknowledge when you go above and beyond.
• An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Other things to note

TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.