Strategic IT Service Delivery Lead | ITIL & Digital Transformation

Nhs Jobs; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an IT Service Delivery Manager to provide strategic leadership for ITSM across the group, ensuring alignment to priorities and safe service delivery. This role oversees multi-site digital operations, governance of incidents, changes, problems, and continuity, and drives continuous improvement through data-driven insights.

The role requires leading large, multi-disciplinary teams, managing supplier and contract relationships, and

Qualifications

• Experience leading ITSM programs and ITIL-aligned processes.
• Experience managing multi-site digital service operations and SLAs.
• Ability to drive continuous service improvement with data-driven insights.

Responsibilities

• Provide strategic leadership for IT service management across the group and align with priorities.
• Lead development and implementation of ITIL-aligned service management processes.
• Oversee multi-site digital service operations, ensuring performance against SLAs and KPIs.

Skills

ITIL

Leadership

Service Management

Automation

Stakeholder management

Contract management

Regulatory compliance

Cybersecurity

Governance

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking an IT Service Delivery Manager to provide strategic leadership for ITSM across the group, ensuring alignment to priorities and safe service delivery. This role oversees multi-site digital operations, governance of incidents, changes, problems, and continuity, and drives continuous improvement through data-driven insights.

The role requires leading large, multi-disciplinary teams, managing supplier and contract relationships, and