IT Service Delivery Manager | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; AUD 133,000 - 181,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust in the UK is seeking an IT Service Delivery Manager to provide strategic and operational leadership of Digital Service Delivery across the UHL Group, ensuring safe, high-quality digital services across multi-site hospital operations and supporting patient care and operational effectiveness.

The post holder will lead end-to-end ITSM design, standardisation and operation, embedding ITIL practices, governance, and performance measurement, while

Responsibilities

• Provide strategic leadership for IT Service Management across the UHL Group, ensuring alignment to organisational and national digital priorities
• Lead the development and implementation of ITIL-aligned service management processes, ensuring consistent and safe service delivery
• Oversee multi-site digital service operations, ensuring performance against SLAs, KPIs, and clinical safety requirements
• Establish governance frameworks for service delivery, including incident, change, problem, and service continuity management
• Drive continuous service improvement through data-driven insights, automation, and innovation
• Lead and manage large, multi-disciplinary teams, ensuring workforce capability and resilience
• Ensure effective supplier and contract management, delivering value for money and high-quality services
• Provide expert advice to senior stakeholders, influencing digital service delivery strategy
• Ensure digital services comply with all regulatory, information governance, and cybersecurity requirements
• Support delivery of Group-wide digital programmes and transformation initiatives

Job description

IT Service Delivery Manager | Liverpool University Hospitals NHS Foundation Trust

Company:

Company: Liverpool University Hospitals NHS Foundation Trust

The Service Delivery Manager provides strategic and operational leadership of Digital Service Delivery across the UHL Group, ensuring the consistent, safe, and high-quality provision of digital services across all hospital sites. The post holder is accountable for the performance and continuous improvement of enterprise IT Service Management (ITSM) aligned to ITIL, ensuring digital services are resilient, responsive, and clinically safe, directly supporting patient care and operational effectiveness across a complex multi-site environment.

The role operates at Group level within the Technology portfolio, leading large, multi-disciplinary teams and holding responsibility for service governance, performance and service transformation. The post holder will define and implement service delivery strategies aligned to the Group Digital Services Target Operating Model, ensuring the delivery of standardised, scalable and interoperable services that underpin the Group Strategy and NHS digital ambitions, including the transition toward fully integrated digital healthcare and a Single Patient Record.

The post holder will lead the end-to-end design, standardisation, and operation of IT Service Management across the UHL Group, ensuring consistency of service delivery across sites while maintaining local responsiveness. This includes embedding ITIL-aligned practices (incident, change, problem, service level management) and ensuring service reliability for critical clinical and operational systems, where failure would directly impact patient safety.

Success in this role requires driving service maturity and continuous improvement, utilising performance data, automation, and digital self-service capabilities to improve user experience and operational efficiency. The role aligns with national expectations for digital services to be user-centred, resilient, and interoperable, supporting the wider transition to digitally enabled care.

The post holder will act as a senior leader within Group Digital Services, influencing clinical and operational stakeholders, and ensuring that digital service delivery supports the Group Strategy’s ambition to improve outcomes, reduce variation, and enable integrated care pathways across the Liverpool health economy.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women’s Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit theircareers page.

• Provide strategic leadership for IT Service Management across the UHL Group, ensuring alignment to organisational and national digital priorities
• Lead the development and implementation of ITIL-aligned service management processes, ensuring consistent and safe service delivery
• Oversee multi-site digital service operations, ensuring performance against SLAs, KPIs, and clinical safety requirements
• Establish governance frameworks for service delivery, including incident, change, problem, and service continuity management
• Drive continuous service improvement through data-driven insights, automation, and innovation
• Lead and manage large, multi-disciplinary teams, ensuring workforce capability and resilience
• Ensure effective supplier and contract management, delivering value for money and high-quality services
• Provide expert advice to senior stakeholders, influencing digital service delivery strategy
• Ensure digital services comply with all regulatory, information governance, and cybersecurity requirements
• Support delivery of Group-wide digital programmes and transformation initiatives

This advert closes on Thursday 12 Nov 2026

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust