It Service Delivery Manager

Nhs Jobs; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an IT Service Delivery Manager to provide strategic leadership for ITSM across the group, ensuring alignment to priorities and safe service delivery. This role oversees multi-site digital operations, governance of incidents, changes, problems, and continuity, and drives continuous improvement through data-driven insights.

The role requires leading large, multi-disciplinary teams, managing supplier and contract relationships, and

Qualifications

• Experience leading ITSM programs and ITIL-aligned processes.
• Experience managing multi-site digital service operations and SLAs.
• Ability to drive continuous service improvement with data-driven insights.

Responsibilities

• Provide strategic leadership for IT service management across the group and align with priorities.
• Lead development and implementation of ITIL-aligned service management processes.
• Oversee multi-site digital service operations, ensuring performance against SLAs and KPIs.

Skills

ITIL

Leadership

Service Management

Automation

Stakeholder management

Contract management

Regulatory compliance

Cybersecurity

Governance

Job description

Provide strategic leadership for IT Service Management across the UHL Group, ensuring alignment to organisational and national digital priorities Lead the development and implementation of ITIL-aligned service management processes, ensuring consistent and safe service delivery Oversee multi-site digital service operations, ensuring performance against SLAs, KPIs, and clinical safety requirements Establish governance frameworks for service delivery, including incident, change, problem, and service continuity management Drive continuous service improvement through data-driven insights, automation, and innovation Lead and manage large, multi-disciplinary teams, ensuring workforce capability and resilience Ensure effective supplier and contract management, delivering value for money and high-quality services Provide expert advice to senior stakeholders, influencing digital service delivery strategy Ensure digital services comply with all regulatory, information governance, and cybersecurity requirements Support delivery of Group-wide digital programmes and transformation initiatives

Liverpool University Hospitals NHS Foundation Trust

IT Service Delivery Manager Liverpool, New South Wales, AU