Strategic IT Service Delivery Leader – NHS Digital

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; AUD 133,000 - 181,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust in the UK is seeking an IT Service Delivery Manager to provide strategic and operational leadership of Digital Service Delivery across the UHL Group, ensuring safe, high-quality digital services across multi-site hospital operations and supporting patient care and operational effectiveness.

The post holder will lead end-to-end ITSM design, standardisation and operation, embedding ITIL practices, governance, and performance measurement, while

Responsibilities

• Provide strategic leadership for IT Service Management across the UHL Group, ensuring alignment to organisational and national digital priorities
• Lead the development and implementation of ITIL-aligned service management processes, ensuring consistent and safe service delivery
• Oversee multi-site digital service operations, ensuring performance against SLAs, KPIs, and clinical safety requirements
• Establish governance frameworks for service delivery, including incident, change, problem, and service continuity management
• Drive continuous service improvement through data-driven insights, automation, and innovation
• Lead and manage large, multi-disciplinary teams, ensuring workforce capability and resilience
• Ensure effective supplier and contract management, delivering value for money and high-quality services
• Provide expert advice to senior stakeholders, influencing digital service delivery strategy
• Ensure digital services comply with all regulatory, information governance, and cybersecurity requirements
• Support delivery of Group-wide digital programmes and transformation initiatives

Job description

Liverpool University Hospitals NHS Foundation Trust in the UK is seeking an IT Service Delivery Manager to provide strategic and operational leadership of Digital Service Delivery across the UHL Group, ensuring safe, high-quality digital services across multi-site hospital operations and supporting patient care and operational effectiveness.

The post holder will lead end-to-end ITSM design, standardisation and operation, embedding ITIL practices, governance, and performance measurement, while