IT Service Delivery Manager

NHS Jobs; Liverpool; On-site; AUD 133,000 - 229,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a senior leader to provide strategic direction for IT Service Management across the group. The role focuses on ITIL-aligned processes, governance, and safe service delivery across multiple sites.

The post requires driving continuous improvement, data-driven decision making, and strong engagement with senior stakeholders to shape digital service delivery and regulatory compliance.

Qualifications

• Experience leading IT service management at scale with governance frameworks.
• Proven ability to drive incident/change/problem management and service continuity.
• Strong stakeholder engagement and strategic digital delivery experience.

Responsibilities

• Provide strategic leadership for ITSM across the group and align with digital priorities.
• Oversee multi-site digital service operations against SLAs and KPIs.
• Drive continuous improvement through data and automation while ensuring regulatory compliance.

Skills

ITIL

Leadership

Governance

Stakeholder management

Data-driven decision-making

Education

IT management degree

Tools

ServiceNow

Job description

Provide strategic leadership for IT Service Management across the UHL Group, ensuring alignment to organisational and national digital priorities Lead the development and implementation of ITIL-aligned service management processes, ensuring consistent and safe service delivery Oversee multi-site digital service operations, ensuring performance against SLAs, KPIs, and clinical safety requirements Establish governance frameworks for service delivery, including incident, change, problem, and service continuity management Drive continuous service improvement through data-driven insights, automation, and innovation Lead and manage large, multi-disciplinary teams, ensuring workforce capability and resilience Ensure effective supplier and contract management, delivering value for money and high-quality services Provide expert advice to senior stakeholders, influencing digital service delivery strategy Ensure digital services comply with all regulatory, information governance, and cybersecurity requirements Support delivery of Group-wide digital programmes and transformation initiatives

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust