Senior Multi-Site IT Service Delivery Lead

NHS Jobs; Liverpool; On-site; AUD 133,000 - 229,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a senior leader to provide strategic direction for IT Service Management across the group. The role focuses on ITIL-aligned processes, governance, and safe service delivery across multiple sites.

The post requires driving continuous improvement, data-driven decision making, and strong engagement with senior stakeholders to shape digital service delivery and regulatory compliance.

Qualifications

• Experience leading IT service management at scale with governance frameworks.
• Proven ability to drive incident/change/problem management and service continuity.
• Strong stakeholder engagement and strategic digital delivery experience.

Responsibilities

• Provide strategic leadership for ITSM across the group and align with digital priorities.
• Oversee multi-site digital service operations against SLAs and KPIs.
• Drive continuous improvement through data and automation while ensuring regulatory compliance.

Skills

ITIL

Leadership

Governance

Stakeholder management

Data-driven decision-making

Education

IT management degree

Tools

ServiceNow

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking a senior leader to provide strategic direction for IT Service Management across the group. The role focuses on ITIL-aligned processes, governance, and safe service delivery across multiple sites.

The post requires driving continuous improvement, data-driven decision making, and strong engagement with senior stakeholders to shape digital service delivery and regulatory compliance.