Strategic Industry & Student Success Officer

Building Industry Training; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary package with super

Job summary

Building Industry Training (BIT) is seeking an Industry and Student Support Officer to help drive trainer efficiency and effectiveness across Queensland and NSW. You will coordinate trainer and student engagement, ensure compliance, and support data submission and reporting for RTO requirements.

You will work with the BD team to maximise training delivery efficiency, maintain evidence for audits, and liaise with employers and students to strengthen engagement and service delivery.

Qualifications

• Self-motivated and flexible in delivering effective solutions to help manage operational issues.
• High level of communication skills and professional phone manner.
• Works effectively in a team environment and can assist team members to resolve issues in a timely manner.
• Blue Card.
• Clear national crime check report.
• Excellent reporting and people skills.

Responsibilities

• Coordinate trainer and student engagement including client engagement and follow up to ensure training delivery outcomes.
• Liaise with trainers, employers and students in Queensland and NSW and other stakeholders to support BIT team.
• Ensure obligations for compliance and reporting are met.
• Assist in gathering and maintaining evidence of trainer and assessor compliance, site visits and related information.
• Assist in preparation and submission of reports and visits with the BD team to key stakeholders.
• Conduct and analyse internal and external surveys.
• Provide development support and advice to trainers on workload management, documentation and logistics.
• Build and maintain relationships with internal and external stakeholders.
• Assist in trainer and student file preparation and evidence keeping per RTO record keeping requirements.
• Research, analyse and report data to inform current and emerging issues affecting trainer activities and business operations.

Skills

Communication

Teamwork

Attention to detail

People skills

Job description

Building Industry Training (BIT) is seeking an Industry and Student Support Officer to help drive trainer efficiency and effectiveness across Queensland and NSW. You will coordinate trainer and student engagement, ensure compliance, and support data submission and reporting for RTO requirements.

You will work with the BD team to maximise training delivery efficiency, maintain evidence for audits, and liaise with employers and students to strengthen engagement and service delivery.