RTO Student Support & Admin Specialist | Hybrid

Royal Rehab; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Salary packaging up to $18,550

Fitness Passport discounts

HCF Private Health Insurance discounts

Maxxia rewards

Flexible work arrangements

Competitive remuneration

Supportive leadership

Friendly team environment

Job summary

Royal Rehab is seeking a highly organised RTO Student Support & Administration Officer to support delivery of vocational education programs across Australia. You will be the first point of contact for prospective and current students, assist with enrolments, learner support and course information, and coordinate a range of administrative activities.

You will maintain student records and training systems, support trainers, and contribute to compliance and reporting requirements while working in a

Qualifications

• Experience in administration, training coordination, or the VET sector.
• Strong organisational skills and attention to detail.
• Excellent customer service and communication skills.
• Confidence using databases, learning management systems and Microsoft Office.

Responsibilities

• Provide exceptional support to students throughout their learning journey.
• Manage course enquiries, enrolments and online learner support.
• Maintain student management, learning management and reporting systems.
• Support trainers and coordinate training delivery activities.
• Monitor student progress and assist with improving completion outcomes.
• Prepare reports and ensure accurate record keeping and data compliance.
• Contribute to continuous improvement and RTO compliance activities.

Skills

Organisational skills

Customer service

LMS experience

MS Office

Team collaboration

Hybrid work

Tools

Databases

Learning Management Systems

Microsoft Office

Job description

Royal Rehab is seeking a highly organised RTO Student Support & Administration Officer to support delivery of vocational education programs across Australia. You will be the first point of contact for prospective and current students, assist with enrolments, learner support and course information, and coordinate a range of administrative activities.

You will maintain student records and training systems, support trainers, and contribute to compliance and reporting requirements while working in a