Training Coordinator

ISH24; Greater Bendigo; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Professional development

Career growth

Travel to client sites across AUS

Company vehicle provided for client‑s‑

Industry events and rescue activities

Job summary

ISH24 in Australia is seeking an organised, relationship‑focused Training Coordinator to keep our training calendar running smoothly and be the main contact for clients. You will manage enquiries, bookings and tailor courses to sites and risks.

This role involves visiting client sites, coordinating venues, travel and trainer schedules, plus administration of quotations, enrolments and records. Travel to client sites locally and interstate is expected.

Qualifications

• Experience in scheduling, coordination or administration in a busy environment.
• Experience in client relationship or account management.
• Proficiency with Microsoft Word, Excel and Outlook; ability to learn new software quickly.

Responsibilities

• Client support: handling enquiries and bookings, understanding client training needs.
• Relationship building: visiting client sites to strengthen relationships and observe courses.
• Training calendar: managing calendar and trainer schedules, matching trainers by competency and location.
• Booking logistics: coordinating venues, travel, site requirements and equipment.
• Training administration: quotations, enrolments, student records and invoicing.
• Working with trainers: supporting them to deliver quality training and keep credentials current.
• Quality and compliance: following RTO policies, supporting audits and resource updates.

Skills

Scheduling & coordination

Account management

Client relationship management

Training administration

Event planning

Education

TAE40122 or Diploma of Adult Education

Tools

Microsoft Word

Excel

Outlook

Job description

ISH24 is a leading provider of specialist rescue, confined space, emergency response, and high-risk workplace safety training across Australia and the Asia Pacific region.

As a nationally recognised Registered Training Organisation (RTO 41559), ISH24 delivers industry-leading training solutions to clients across the resources, infrastructure, energy, industrial, and emergency response sectors. We are recognised for our operational experience, innovation in rescue systems and equipment, and commitment to raising the benchmark for safety and rescue capability across Australia.

We’re looking for an organised, relationship-focused Training Coordinator to keep our training calendar running smoothly and be the main point of contact for our clients.

This role suits someone from the resources, mining or emergency response sector who wants to move into training coordination. It would also suit an experienced training coordinator who knows the industry well and wants to grow with a specialist RTO.

ISH24 is a leading provider of specialist rescue, confined space, emergency response, and high-risk workplace safety training across Australia and the Asia Pacific region.

As a nationally recognised Registered Training Organisation (RTO 41559), ISH24 delivers industry-leading training solutions to clients across the resources, infrastructure, energy, industrial, and emergency response sectors. We are recognised for our operational experience, innovation in rescue systems and equipment, and commitment to raising the benchmark for safety and rescue capability across Australia.

We’re looking for an organised, relationship-focused Training Coordinator to keep our training calendar running smoothly and be the main point of contact for our clients.

This role suits someone from the resources, mining or emergency response sector who wants to move into training coordination. It would also suit an experienced training coordinator who knows the industry well and wants to grow with a specialist RTO.

About the Role

You’ll make sure every training course runs well, from the first client enquiry until the last student finishes. You’ll get to know our training products well, so you can offer clients quality training solutions that fit their sites, their people and their risks. Your day-to-day work includes:

• Client support: handling enquiries and bookings, understanding each client’s training needs and recommending the right courses

• Relationship building: visiting client sites to strengthen relationships and sitting in on courses to understand our training products first‑hand

• Training calendar: managing the training department calendar and trainer schedules, and matching trainers to courses by competency, availability and location

• Booking logistics: coordinating venues, travel, client site requirements, training equipment and other resources for training delivery

• Training administration: quotations, enrolments, student records and invoicing

• Working with trainers: keeping in regular contact with our trainers/assessors, supporting them to deliver quality training and helping keep their credentials and industry currency up to date

• Quality and compliance: ensuring the team follows our RTO policies & procedures, supporting validation activities, contributing to review and drafting of new training resources and participating in compliance audits

Building relationships is at the heart of this role. You’ll work closely with:

• our clients, both day-to-day and over the long term

• our trainers/assessors

• our administration, Customer Success and Operations teams

Travel is part of the role. Building client relationships will take you to:

• client sites, both locally and interstate

• occasionally, client sites overseas

Who We’re Looking For

We are looking for individuals who:

• understand the resources and mining sector

• understand safety, rescue and emergency response

• build strong, genuine relationships with clients, trainers and colleagues

• are highly organised, with a strong eye for detail

• are creative problem solvers who stay calm when managing a busy, changing calendar

• enjoy learning and want to understand our training products in depth

• take ownership and follow through

Experience working in or with an RTO, and familiarity with the Standards for RTOs, is highly regarded. A TAE40122 (or equivalent) or a Diploma of Adult Education is a bonus.

Essential Requirements

• A strong understanding of the resources and mining sector

• An understanding of safety, rescue and emergency response

• Experience in scheduling, coordination or administration in a busy environment

• Experience in client relationship or account management

• Strong attention to detail and the ability to solve problems creatively

• Proficiency in Microsoft Word, Excel and Outlook

• The ability to learn new software systems quickly

• Willingness to travel locally, interstate and occasionally internationally

• A current Australian driver licence

• A Federal or National Police Clearance, renewed annually

• A Working with Children Check

• Australian residency or unrestricted work rights

Remuneration & Benefits

Salary - $85,000 + Superannuation

Additional benefits include:

• professional development, including support to gain TAE qualification;

• a clear pathway for career growth;

• travel to client sites across Australia and abroad;

• the chance to attend industry events and rescue competitions;

• a supportive, experienced team of trainers and safety specialists;

• company vehicle provided for client‑site engagements;

• travel, accommodation, and meals covered for remote or multi-day work; and

• the opportunity to be part of a passionate, highly experienced, and respected team.

Join the Team

At ISH24, we are passionate about developing capability, improving safety outcomes, and making a lasting impact on the industries and communities we support.

If you are looking for a long-term opportunity where your operational experience is valued and where you can continue to grow professionally while helping shape the future of the safety and rescue industry, we would love to hear from you.