Customer Service Lead - Industrial Safety (Remote)

Justrite Safety Group; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hours

Remote work options

Job summary

Justrite Safety Group in Melbourne, Australia, is seeking a Customer Service Representative to be the main contact for external and internal customers, handling orders and resolving service issues.

You will work closely with Sales, Marketing, Finance, Shipping/Traffic and Planning to ensure accurate orders and timely deliveries while building strong product and customer knowledge in a safety-focused environment.

Qualifications

• 2+ years of Customer Service experience in a fast-paced environment.
• Professional telephone and written communication skills with internal and external customers.
• Strong customer service skills, attention to detail and a cooperative approach.
• Ability to organize, set priorities, meet deadlines and manage multiple tasks.
• Computer literacy and experience with Microsoft Office applications.
• Ability to foster a cooperative work environment across functions.

Responsibilities

• Process external and internal orders to support accurate and timely deliveries across ordering methods.
• Research, analyze and provide solutions to customer service issues including invoices, deliveries and logistics.
• Maintain open communication with Sales, Marketing, Finance, Shipping/Traffic and Planning to resolve issues.
• Issue return authorizations and billing adjustment requests to support reconciliation.
• Manage specific customer requirements, including key customers.
• Demonstrate strong customer service and product knowledge and support colleagues when needed.
• Keep current on product information, marketing activity and system capabilities.
• Investigate and recommend improvements within customer-facing processes and systems.
• Prepare reports, identify trends and communicate relevant information to management.

Skills

Customer service

Communication

Multi-tasking

MS Office

Tools

Salesforce

Job description

Justrite Safety Group in Melbourne, Australia, is seeking a Customer Service Representative to be the main contact for external and internal customers, handling orders and resolving service issues.

You will work closely with Sales, Marketing, Finance, Shipping/Traffic and Planning to ensure accurate orders and timely deliveries while building strong product and customer knowledge in a safety-focused environment.