Strategic Growth & Client Success Manager - Hybrid

Experian; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Novated leasing & salary packaging

Bonus/commission plan

Experian shares discount & wellness

Hybrid work model

Flexible time off including volunteer,

Parental leave & study leave

Job summary

Experian is seeking a Business Development Manager for TenderLink in Sydney. This hybrid, full-time role focuses on managing and growing client relationships, driving revenue growth and subscription expansion.

You will coordinate with Client Service, Customer Support and Finance to deliver exceptional customer experiences and renewals. You will bring a proven sales/account management track record, strong client engagement, excellent communication, and analytical data interpretation to identify

Qualifications

• Proven track record in account management or sales in a similar role or relevant industry.
• Strong focus on client engagement and satisfaction.
• Excellent communication and interpersonal skills across all levels.
• Analytical mindset with ability to interpret data and generate insights.
• Ability to meet deadlines and adapt to changing peak periods and tasks.

Responsibilities

• Client Retention: meeting and exceeding revenue and client retention targets; proactively engage clients to enhance experience and reduce churn; negotiate renewals.
• Relationship Management: develop strategic account plans to drive growth; handle inquiries; pursue upselling and cross-selling opportunities.
• Client Onboarding: ensure seamless onboarding from online cart; provide training via Teams; ensure smooth transition to ongoing support and renewal.

Skills

Account management

Client engagement

Communication

Analytical mindset

Time management

Negotiation

Team collaboration

Tools

Microsoft Teams

Job description

Experian is seeking a Business Development Manager for TenderLink in Sydney. This hybrid, full-time role focuses on managing and growing client relationships, driving revenue growth and subscription expansion.

You will coordinate with Client Service, Customer Support and Finance to deliver exceptional customer experiences and renewals. You will bring a proven sales/account management track record, strong client engagement, excellent communication, and analytical data interpretation to identify