Strategic Facilities Account Lead

JLL; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

JLL is seeking an Account Lead for its key client account across Australia and New Zealand to lead facilities management services, drive operational excellence, manage budgets, and strengthen vendor partnerships across managed properties.

The role combines strategic leadership with hands-on operational execution, ensuring safe, efficient, well-maintained environments while pursuing continuous improvement and sustainable outcomes for the client.

Qualifications

• 5+ years progressive experience in facilities management, property management, corporate services, or related operational leadership roles
• Demonstrated success managing operating budgets and delivering financial performance
• Proven track record leading vendor relationships and holding service providers accountable
• Strong understanding of facilities operations including maintenance, cleaning, security, and workplace services
• Experience managing health, safety, and compliance requirements in commercial environments
• Knowledge of Australian WHS legislation and workplace regulatory requirements
• Demonstrated leadership capability including managing teams and driving performance
• Strong client relationship management skills with ability to influence and build trust

Responsibilities

• Build and maintain strategic client relationships through proactive communication, regular business reviews, and consultative problem-solving that aligns facilities strategies with business objectives
• Manage site operating budgets, financial processes, cost optimization, capital planning, and provide accurate forecasting with monthly financial reporting and variance analysis
• Lead day-to-day facilities operations ensuring sites remain safe, clean, and functional while managing HVAC, electrical, plumbing, and life safety systems through appropriate maintenance oversight
• Oversee vendor and contractor relationships, holding partners accountable for performance standards, SLAs, and contractual obligations while driving continuous improvement
• Manage SDSK ticket lifecycle (acknowledgment, updates, follow-up, closure) in accordance with KPIs/SLAs and support move processes including coordination with user departments and vendors
• Provide event support by collaborating with workplace experience and security teams on facilities coordination, setup, guest flow, and registration according to policies and procedures
• Lead health, safety, and compliance programs including regular audits, incident management, emergency preparedness, contractor inductions, and maintaining regulatory compliance documentation
• Develop and performance-manage direct reports, fostering a service-oriented culture focused on customer satisfaction, professional development, and cross-functional collaboration
• Drive continuous improvement initiatives through data analytics, technology adoption, process optimization, and best practice implementation to enhance service delivery and sustainability
• Maintain comprehensive administrative oversight including documentation, recordkeeping, office services, occupant onboarding, space management, signage coordination, and facilities communications

Job description

JLL is seeking an Account Lead for its key client account across Australia and New Zealand to lead facilities management services, drive operational excellence, manage budgets, and strengthen vendor partnerships across managed properties.

The role combines strategic leadership with hands-on operational execution, ensuring safe, efficient, well-maintained environments while pursuing continuous improvement and sustainable outcomes for the client.