Strategic Enterprise Service Sales Lead

Zendesk, Inc.; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

Zendesk, Inc. is seeking an experienced strategist to own the technical depth behind enterprise Employee Service opportunities.

You will partner with core sales teams to drive opportunities, lead discovery with IT, HR and other owners, and deliver compelling demonstrations that prove real business value. You will navigate objections, socialize service management opportunities across regions, and act as a bridge to our product team, turning customer feedback into next-generation features for

Qualifications

• Proven track record in B2B SaaS sales with ownership of outcomes.
• Ability to deliver product demos, discuss integrations, APIs, and data models.
• Consult with decision-makers, translate business needs into technical solutions.
• Experience guiding multi-stakeholder sales cycles with business value and tech fit.

Responsibilities

• Strategize on sales opportunities from discovery to close, owning pipeline and bookings.
• Lead technical discovery with IT, HR, Facilities, Finance, and other service owners.
• Craft and deliver domain-specific demos and proofs-of-concept for technical evaluators.
• Navigate technical objections and competitive comparisons.
• Educate and up-skill regional sales on Service Management domains and opportunities.
• Bridge market feedback to product development for next-gen features.

Skills

B2B SaaS Sales

Technical credibility

Strategic communication

Complex deal navigation

Collaboration mindset

Mobility

Education

BA/BS degree or equivalent practical experience

Tools

ITIL knowledge

ServiceNow / Freshservice / Jira Service Management

Job description

Zendesk, Inc. is seeking an experienced strategist to own the technical depth behind enterprise Employee Service opportunities.

You will partner with core sales teams to drive opportunities, lead discovery with IT, HR and other owners, and deliver compelling demonstrations that prove real business value. You will navigate objections, socialize service management opportunities across regions, and act as a bridge to our product team, turning customer feedback into next-generation features for