Senior SMB SaaS Account Executive – Growth & Relationships

Zendesk, Inc.; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Office presence in Melbourne

Job summary

Zendesk, Inc. in Melbourne is seeking a Senior SMB Account Executive with a proven B2B SaaS sales track record to drive revenue growth by acquiring new customers and expanding existing accounts.

You will hunt for new opportunities, manage relationships across multiple stakeholders, and collaborate cross-functionally to deliver customer-centric solutions that align with business goals. This hybrid role requires in-office presence part of the week.

Qualifications

• 4+ years of B2B sales or solution engineering experience, preferably in SaaS.
• Proven track record of exceeding sales targets.
• Experience in managing and expanding customer relationships at multiple levels.
• Strong presentation, negotiation, and deal-closing skills.
• Strong account research, prospecting, and customer outreach skills.
• Entrepreneurial spirit and collaborative mindset.
• Knowledge of industry trends and ability to engage key decision makers.

Responsibilities

• Drive top-line revenue growth by acquiring new customers and expanding accounts.
• Manage and nurture customer relationships to ensure satisfaction and retention.
• Cross-sell additional Zendesk products to optimize account revenue and profitability.
• Use data insights and adoption history to prospect new clients and improve retention.
• Convey Zendesk benefits aligned with customers' objectives to drive expansion.
• Lead competitive sales cycles with strong value selling and business cases.
• Maintain a robust pipeline and accurately track sales stages in Salesforce.
• Provide accurate weekly, monthly, and quarterly forecasts and exceed revenue goals.
• Collaborate with internal teams to refine sales strategies and execution.
• Exceed weekly and monthly activity and pipeline KPIs.

Skills

B2B sales

SaaS

Account management

Negotiation

Prospecting

Sales forecasting

Cross-functional collaboration

Education

BA/BS degree or equivalent

Tools

Salesforce

Clari

Job description

Zendesk, Inc. in Melbourne is seeking a Senior SMB Account Executive with a proven B2B SaaS sales track record to drive revenue growth by acquiring new customers and expanding existing accounts.

You will hunt for new opportunities, manage relationships across multiple stakeholders, and collaborate cross-functionally to deliver customer-centric solutions that align with business goals. This hybrid role requires in-office presence part of the week.