Strategic Enterprise SaaS Growth Lead

Protecht; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Protecht is seeking a Key Account Manager to drive growth across enterprise and named accounts in APAC. You will own end-to-end relationships with executive stakeholders, expand through upsell and cross-sell, renewals, and align our roadmap to client risk and compliance objectives.

You will collaborate with Customer Success, Product, Marketing and Sales to deliver measurable value, negotiate contracts, and represent the voice of the customer.

Qualifications

• Proven experience as a Key/Strategic Account Manager or similar in enterprise SaaS.
• Experience managing complex, multi-stakeholder enterprise accounts with senior stakeholders.
• Commercial acumen with pricing, negotiation, and contract discussions.
• Strong written and verbal communication with ability to influence at all levels.
• Highly organised with discipline to manage a portfolio and avoid quiet accounts.
• Team player who collaborates across Customer Success, Sales, Product and Marketing.
• Experience managing enterprise or complex customer portfolios.

Responsibilities

• Own the end to end relationship for a portfolio of enterprise/named accounts, acting as trusted advisor to executive stakeholders.
• Drive expansion as your core focus, identifying and closing upsell/cross-sell opportunities.
• Build account plans that align our roadmap to each customer's risk and compliance objectives, with clear growth targets.
• Lead renewals, QBRs, contract negotiations, and pricing discussions.
• Partner with Customer Success, Support, and Product to resolve issues and shape the roadmap from customer feedback.
• Represent the voice of the customer internally, and Protecht externally.

Skills

Enterprise SaaS

Executive relationship

Upsell & cross-sell

Negotiation

Strategic thinking

Cross-functional collaboration

Tools

Salesforce

Apollo

CRM tools

ERM tools

Job description

Protecht is seeking a Key Account Manager to drive growth across enterprise and named accounts in APAC. You will own end-to-end relationships with executive stakeholders, expand through upsell and cross-sell, renewals, and align our roadmap to client risk and compliance objectives.

You will collaborate with Customer Success, Product, Marketing and Sales to deliver measurable value, negotiate contracts, and represent the voice of the customer.